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... blogging on what is happening in enterprise software, with a focus on Future of Work and Next Generation Applications, sparkled with occasional musings on the the state of the industry and outlooks where we are heading.
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    More and more software is moving to the cloud and it allows vendors to redefine the value proposition of their software during the process. A good example is Informatica with its integration product capabilities.

    So let’s dissect the press release in our custom style – it can be found here:

    Redwood City, Calif., Dec. 19, 2017 – Informatica, the enterprise cloud data management leader, today announced the general availability of its next-generation integration Platform as a Service (iPaaS) solution, Informatica Intelligent Cloud Services.
    MyPOV – Good intro, we know what this is about and General Availability – GA – is always a key milestone for enterprise software. Extra kudos for shipping in time as communicated at Informatica World in Spring of 2017.


    Enterprises can leverage the new iPaaS to power their data-driven digital transformation in a multi-cloud environment, and benefit from a flexible, cloud-based integration and data management solution that is built to scale at the speed of business. Informatica Intelligent Cloud Services offers a unified and modern user experience across iPaaS integration patterns and is supported by a modular, microservices architecture that is customizable and easy to navigate. The new iPaaS experience is leveraging the CLAIRE engine to provide AI metadata driven recommendations to automate and accelerate integration and data management work.
    MyPOV – A functionality rich paragraph describing what the Informatica iPaaS does: multi-cloud data driven transformation and integration. Good to see the AI angle with the CLAIRE engine.


    The IT landscape is evolving to support complex business needs around data management and current solutions are not enough. Enterprises are rethinking iPaaS usage to drive innovation across front end and back end, supporting all levels of users.
    MyPOV – Correct, enterprises are realizing, that they have a new kind of integration problem at hand. On the bright side they now have the option to move the integration engine platform from on premises to the public cloud, a key inflection point for the iPaaS industry.


    […] Informatica Intelligent Cloud Services is built on a foundation of trust, with security and privacy as an integral part of the infrastructure successfully audited for compliance with security regulations like HIPAA and certifications like SOC2 type II, SOC3 and more. Additionally, enterprises will be able to use Informatica Intelligent Cloud Services as part of a solution that is compliant with the upcoming General Data Protection Regulation (GDPR), which goes into effect May 2018. For more details check out trust.informatica.com.MyPOV – When enterprises move automation to the cloud, they immediately have questions on security and privacy. Good to see Informatica addressing these proactively in the press release, with extra kudos of mentioning the looming GDPR deadline.


    To learn more, participate in the Informatica virtual cloud event, “iPaaS Reimagined: Informatica Intelligent Cloud Services Launch,” featuring a keynote, deep-dive demos, live expert chat, and insightful sessions on a range of cloud/hybrid topics.
    MyPOV – Always good to see virtual, on demand events, which take out the demand of calendar synchronicity for attendants.



    Overall MyPOV

    Good to see the progress by Informatica moving the integration portfolio to the cloud, as announced at Informatica World. CxOs are ready to use new platforms to integrate their applications, as the enterprise automation portfolio more and more disintegrates between on premises and multiple clouds. In the past integration tools would stay on premises, as the core of automation resided there, going forward we see more automation happening across several clouds, resulting in multi-cloud landscape. Such a landscape makes on premises based integration tools obsolete and expensive, as e.g. network transfer rates are one of the key costs in a hybrid cloud environment. It’s early days for Informatica’ s assistant – CLAIRE – so it will be interesting to see first use cases. The technology and demand are both promising, it’s up to vendors to make it happen.

    On the concern side, this is a new release of software, so the usual cautions apply to adoption. CxOs need to be aware of potential quality risks as early adopters, or work closely with early references of fast followers. Informatica has a good track record from a quality perspective, but integration is a binary animal, either it works – or it doesn’t.

    But for now, congratulations to Informatica to move its integration portfolio to the cloud. A key new option for CxOs to solve the integration puzzle of their enterprise automation, and an early entry in the cloud based iPaaS market. Stay tuned.


    More on Informatica:
    • News Analysis - Informatica Reinvents iPaaS with Next-generation Cloud Services Reimagined to Address Data Management Challenges - read here
    • Event Report - Informatica World 2016 - The Cloud is the new platform - read here
    • News Analysis - Informatica announces new cloud capabilities - Keep up the Salesforce ecosystem play - read here
    • Event Report - Informatica World 2015 - Product Progress and New Approaches - read here
    • News Analysis - Informatica's Sohaib Abbasi showcases Innovations for the Age of Engagement - read here
    • Future of Work - One spreadsheet at a time, Informatica Springbok - read here
    • Informatica pushes the cloud integration stakes - read here.


    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.

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    SAP hasn’t been on the 1B+ acquisition path since 2014, and at the same time is building out its next generation ERP offering with S/4AHANA. SAP seemed to be on an organic build out path of capabilities, so the more (or less) was the surprise that SAP stepped back into acquisition mode, acquiring Dublin, CA based CallidusCloud (Callidus going forward here) for 2.4B US$.


    So let’s dissect the press release in our customary style, it can be found here:

    DUBLIN, Calif. and WALLDORF, Germany — SAP SE (NYSE: SAP) and Callidus Software Inc. (doing business as CallidusCloud®) (Nasdaq: CALD) today announced that SAP America, Inc. has entered into an agreement to acquire CallidusCloud, the leader in cloud-based Lead to Money (Quote-to-Cash) solutions.


    MyPOV - Good summary. Interesting that the acquisition is done by SAP America, not SAP SE… but we have seen that before and I am sure the colleagues with a tie (aka the financial analysts) have a good answer for this.


    SAP will assemble the most complete and differentiated portfolio to manage today’s customer experience
    CallidusCloud’s Lead to Money suite for sales combined with SAP’s Customer Engagement suite creates leading CRM solution portfolio


    MyPOV – The usual bold statements made around an acquisition. SAP is never shy here, but to be fair Callidus gives SAP some options of differentiation around Sales Effectiveness (this is guiding sales people to do the ‘right’ thing in selecting leads to develop, opportunities to pursue, products to select – all with influencing them via variable compensation – while having some training / gamification assets to educate them on what is ‘right’). Not so clear how SAP’s Customer Engagement suite (is that SAP Hybris?) combines to that. Callidus has been great to steer sales people to do the ‘right’ thing, not end users / consumers.


    The CallidusCloud board of directors has unanimously approved the transaction. The per share purchase price of $36.00 represents a 21% premium over the 30-day volume weighted average price per share and a 28% premium over CallidusCloud’s 90-day volume weighted average price per share. The per share price represents an enterprise value of approximately $2.4 billion. SAP has elected to fund the transaction with existing cash balances and an acquisition term loan. The transaction is expected to close in the second quarter of 2018, subject to approval from CallidusCloud stockholders, clearances by the relevant regulatory authorities, and other customary closing conditions. The transaction is expected to be essentially neutral to SAP’s non-IFRS earnings per share for fiscal 2018 and accretive to SAP’s non-IFRS earnings per share for fiscal 2019.

    MyPOV – Good to see the transparency on the financing… looks like SAP wants to keep some powder dry for more (?) and take advantage of still low interest rates. Interesting in the cloud era that SAP sees now accretive effects in earning starting only in 2019. Maybe the acquisition and onboarding costs are eating those. Again a tidbit to check with the financial analysts.


    Reinventing the Front Office
    The acquisition gives SAP immediate leadership in the Lead to Money space that includes sales performance management (SPM) and configure-price-quote (CPQ). CallidusCloud offers a full suite of SPM and CPQ solutions, including sales enablement, sales analytics and customer engagement. The combination of SAP’s assets with CallidusCloud’s will deliver the most complete, end-to-end, fully cloud-based ‘Lead-to-Cash’ offering. CallidusCloud has been a partner of SAP for several years, based on a joint selling agreement.


    MyPOV – Another gutsy statement in regards of reinventing the front office. Interesting SAP does not use the more common CRM, this maybe the start of SAP pushing more again into CRM. Front Office is a good term, but most ERP vendors shied away from it as Back Office isn’t terribly appealing. The irony is that Callidus is the Back Office of the Front Office – doing the choreography of sales people. CallidusCloud has an immediate effect on SAP’s traditional CRM offering (Is it still Cloud 4 customer?). That’s where Callidus comes from and does the bulk of its revenue. Good to notice that both vendors have been partners since a long time. That should accelerate product based integration offerings.


    Two Growth Companies, Stronger Together
    CallidusCloud is a synergistic addition to SAP’s portfolio and significantly strengthens SAP’s position in the customer relationship management (CRM) space. CallidusCloud’s solutions are tailored to the specific needs of sales people on the ground and link sales-related information, such as pricing, incentives, and commissions, to enterprise resource planning (ERP) systems. CallidusCloud as part of SAP will seamlessly link front and back offices, align sales, compensation and corporate goals, and ensure real-time data flow between the field and finance department.


    MyPOV – This is the most realistic and real paragraph of the press release. Yes, its about CRM and Sales Effectiveness – with a heavy slant in regards of variable compensation of sales people (or Incentive Compensation). And variable pay has a wider organizational impact, with a large part of the processing happening in the CFO organization, sometimes even the CHROs (close to payroll).


    Statements by the Chief Executive Officers
    “SAP is connecting the back office to the front office in this consumer-driven growth revolution,” said Bill McDermott, CEO of SAP. “Our customers are focused on reinventing sales, service, marketing, and commerce. The addition of CallidusCloud aligns perfectly to SAP’s innovation strategy to transform the front office. SAP gives CallidusCloud the global scale to accelerate its already impressive growth. These two strong companies will be better together, help the world run better and improve people’s lives.”

     MyPOV – Good quote of McDermott. Obviously “Back Office” does not have a bad reputation these days in the eyes of SAP. Stressing the need of reinvention… which SAP badly needs on the CRM front.


    “We are super excited to join forces with SAP,” said CallidusCloud’s CEO Leslie Stretch. “This move gives customers precisely what they want, the market leading Sales Performance (SPM), Sales Execution (CPQ) and Sales Enablement clouds combined with SAP Hybris and S/4HANA. This is true Lead to Money, beyond CRM and beyond Quote-to-Cash. It’s the joined-up Front Office and Back Office Cloud everyone needs for 21st Century Business. In addition, the purchase price provides substantial value to our stockholders.”

    MyPOV – Good quote by Stretch. Might be the last time we hear of “Lead to Money”, the Callidus marketing moniker. As with all acquisitions – it will be interesting how the Callidus business will be organized. Past multiple billion acquisitions saw SAP preserve the organization initially (SuccessFactors, Business Objects, Ariba …) – no mention here.


    Additional Business Synergies
    SAP’s S/4HANA business suite in the cloud, SAP Hybris, and Gigya solutions already help businesses deliver new customer experiences, connecting the demand chain to the supply chain. SAP Hybris solutions help companies serve consumers in any channel, on any device. In addition, SAP Hybris’s revenue and billing solutions enable companies to monetize new business models. Gigya helps companies secure, protect, and service the consumer’s digital identity in the age of data protection and regulation.


    MyPOV – Good attempt to paint the big picture and synergies… but as usual these days with SAP – the demarcation lines between S/4HANA and new assets – here SAP Hybris aren’t fully clear. Good to see the mention of Gigya, but also not clear how it plays here (customer first party data for Sales Effectiveness – huh? Callidus is about to align employees – not customers / consumers directly).


    CallidusCloud, combined with SAP’s solution portfolio, also will offer companies powerful tools to enhance sales execution and transform customer engagement. CallidusCloud’s portfolio will strengthen existing SAP sales solutions. The portfolio will be enriched with sales planning and forecasting, territory management, and pipeline management. SAP’s sales content management will benefit from easy access to contracts, collateral, and learning.
     MyPOV – A much fairer paragraph on what Callidus brings to SAP and what the synergies are – mostly on the back office side of the front office.


    Additionally, with the Lead to Money suite, CallidusCloud is a leader for cloud-based Quote-to-Cash solutions. This area includes solutions for sales performance management (SPM), sales execution including configure-price-quote (CPQ) applications, sales enablement including learning applications, customer engagement and analytics. CallidusCloud SPM solutions give salespeople instantaneous knowledge of their compensation associated with particular product and pricing configurations and reduce errors in calculating sales commissions and compensation arrangements. CallidusCloud CPQ solutions enable salespeople to identify and configure product packages that have built-in rules for discounts and that can generate proposals for the customers on the spot and during the conversation with the customer. CallidusCloud CPQ solutions also can automatically generate contracts in real time while the salesperson is with the customer. Part of CallidusCloud’s offering is a sales-focused and mobile-native learning platform called “Litmos,” which shows solid growth.

    MyPOV – Good summary of what Callidus can do. Glad there was no link to SuccessFactors (yet) or SAP HCM – as learning platform was mentioned- that could / would create more confusions – though I expect SAP to leverage synergies between the across the Bay neighbours… Learning is crucial to aid enterprises with acceleration.


    SAP will follow a strategy of openness that will continue to support integration of CallidusCloud solutions with third-party installations. 

    MyPOV – Very important statement here – as from my estimate more than 70% of Callidus customers don’t use … SAP. But most prominently Callidus partners Oracle and Salesforce. Keeping these customers will be key from a financial ROI for SAP of this acquisition. The next months will be key to keep the confidence of these customers up.


    Upon completion of the transaction, SAP expects to consolidate all CallidusCloud product assets within SAP Hybris solutions as part of SAP’s Cloud Business Group. The existing management team will continue to lead CallidusCloud. The SAP Cloud Platform is to be used for the technical integration of CallidusCloud solutions.

    MyPOV – So the home for Callidus is clear. Part of SAP Hybris, under Atzberger, rolling up to Enslin. Glad to see the SAP Cloud Platform mentioned here – though Callidus has some interesting technology and architecture for SAP overall and SAP CP (e.g. OrientDB, a multi model database, with a graph database origin).


    Implications, implications... 

    SAP Customer Implications

    This is likely going to be good news for SAP customers, who get market leading Sales Effectiveness capabilities. Joint customers are the lucky group, but will have to look at what happens to integration, and should seek re-assurance in regards of old (likely pre SAP Cloud Platform) built integrations. License considerations will also have to be considered. A joint roadmap should be asked for, as well as re-assurance of in flight promised capabilities to be delivered.

    Callidus Customer Implications

    See above for joint SAP customers. Customers with other ERP back ends will not have to panic, as SAP’s record for diverse backends has improved, nonetheless re-assurances in regards of continued operation are key (beyond this press release). Contact your Callidus account manager asap and be visible. Special attention needs to be given to non SAP integration / functionality commitments that they are delivered, and will have the usual support and maintenance timelines. Non SAP customer also need to seek re-assurance on longer term roadmap commitments that are crucial to them.

    Partner Implications

    Joint partners will be the lucky ones, but may have to do some practice consolidations. Their clients need to make sure they keep the professionals they like to work with. Callidus only partners have to make a call if they want to become SAP partners – or focus on the other partners. Callidus and other ERP / Salesforce partners may look for alternatives, depending on how large their business and trust with SAP is.

    Competitor Implications

    Overall CRM / ERP integration will become more important, which is great news for customers, as they operate both CRM and ERP and have often left at integration odds (even with the same vendor for both automation areas). When enterprise vendors have to focus more on Sales Effectiveness, good things happen for enterprises. Likely Oracle will have to ramp up investments, and Salesforce will have to ease integration work needed to integrate with ERP backends. This acquisition will also put pressure on Salesforce to move the best of breed yard stick out further – to justify integration costs any non ERP based offering in CRM has to justify.

    Overall MyPOV

    A good move by SAP, that had to do something to get its CRM business invigorated. Looking at the back office of the front office – which Callidus largely does – is a good move as it allows differentiation towards key competitors Salesforce and Oracle. Moreover, Callidus capabilities align well with synergies next to ERP, of course SAP Hybris, SAP SuccessFactors and even SAP Ariba (Contract creation, next best action etc.). Most importantly for enterprises, it means ERP players (SAP, Oracle) are paying more attention to CRM again, which in recent years has been left largely to Salesforce. More competition and functional differentiation is good for enterprises.

    On the concern side, SAP is late to re-invigorate its CRM plans. Salesforce has done a lot of business in the SAP install base in the last years, so likely that needed a reaction. With Atzberger, McDermott has put a talented executive on the job, it will be important to fill out roadmap and more plans through 2018. It’s not too late for SAP, but not much time left, going beyond the realization that more than e-Commerce (aka SAP Hybris) are needed to play big in CRM.

    Overall good news, customers and prospects now have to await the road maps, which maybe at at Sapphire if all goes well. Stay tuned.


    And more on SAP:
    • News Analysis - SAP HCM On-Premise Option for SAP S/4HANA - or is this S/4HCM? - read here
    • News Analysis - Microsoft and SAP join forces to give customers a trusted path to digital transformation in the cloud - read here
    • Event Report - SAP Hybris Live 2017 Barcelona - YaaS morphs and more agility ahead - read here
    • News Analyses Roundup - SAP's September Tech Announcements - SAP doubles down on technology - read here
    • Event Report - SAP SuccessFactors SuccessConnect - New Leadership - Old Challenges - read here
    • Summer 2017 News Analysis - SAP Leonardo event July 2017 - read here
    • Event Report - SAP Sapphire 2017 - All in on Leonardo, but wait there is more... read here
    • News Analysis - SAP reshuffles Executive Board - sets up for next 5 years - read here
    • Event Report - SAP Ariba Live - The quest to make Procurement awesome - read here
    • Event Report - SAP Capital Markets and S/4HANA Update - Good Plan - Execution matters in 2017 - read here
    • News Analysis -SAP Introduces Jump-Start Enablement Program for SAP Leonardo IoT Portfolio >> Bundling and Simplification matter for IoT - read here
    • Event Report - Event Report - SAP TechEd Barcelona - Analytics, ML, PaaS and HANA 2  - read here
    • News Analysis - SAP to unveil HANA 2 - New platform vs a fork's tine - read here
    • News Analysis - Microsoft announces SAP's choice of Azure to help enterprises transform HR - The SaaS land grab is on - read here
    • Event Report - SAP / Trenitalia Digital Summit - SAP is serious about IoT - read here
    • First Take - SAP BW/4HANA - Data Gravity and Cloud win - read here
    • Event Report - SAP SuccessFactors SConnect - Push on all fronts - read here
    • Event Report - SAP Insider Vienna - HCP, BI and SuccessFactors are the takeaways - read here
    • Event Report - SAP Sapphire 2016 - Top 3 Positives & Concerns: SAP changes - probably for the better - read here
    • First Take - SAP Sapphire Day #2 Keynote - read here
    • News Analysis - SAP and Microsoft usher in new era of partnership to accelerate digital transformation in the cloud - read here
    • First Take -  SAP Sapphire Bill McDermott Day #1 Keynote - read here
    • Event Preview - SAP Sapphire 2016 - What to expect and look for - read here
    • News Analysis - Apple & SAP Partner to Revolutionize Work on iPhone & iPad - read here
    • Progress Report - SAP SuccessFactors makes good progress - now needs appeal beyond SAP - read here
    • News Analysis - SAP HANA Vora now available... - A key milestone for SAP - read here
    • Event Report - SAP Ariba Live - Make Procurement Cool Again - read here
    • News Analysis - SAP SuccessFactors innovates in Performance Management with continuous feedback powered by 1 to 1s  - read here
    • Event Report - SAP SuccessFactors SuccessConnect - Good Progress sprinkled with innovative ideas and challenging the status quo - read here
    • News Analysis - WorkForce Software Announces Global Reseller Agreement with SAP - read here
    • First Take - SAP SuccessFactors SuccessConnect - Day #1 Keynote Top 3 Takeaways - read here
    • News Analysis - SAP SuccessFactors introduces Next Generation of HCM software - read here
    • News Analysis - SAP delivers next release of SAP HANA - SPS 10 - Ready for BigData and IoT - read here
    • Event Report - SAP Sapphire - Top 3 Positives and Concerns - read here
    • First Take - Bernd Leukert and Steve Singh Day #2 Keynote - read here
    • News Analysis - SAP and IBM join forces ... read here
    • First Take - SAP Sapphire Bill McDermott Day #1 Keynote - read here
    • In Depth - S/4HANA qualities as presented by Plattner - play for play - read here
    • First Take - SAP Cloud for Planning - the next spreadsheet killer is off to a good start - read here
    • Progress Report - SAP HCM makes progress and consolidates - a lot of moving parts - read here
    • First Take - SAP launches S/4HANA - The good, the challenge and the concern - read here
    • First Take - SAP's IoT strategy becomes clearer - read here
    • SAP appoints a CTO - some musings - read here
    • Event Report - SAP's SAPtd - (Finally) more talk on PaaS, good progress and aligning with IBM and Oracle - read here
    • News Analysis - SAP and IBM partner for cloud success - good news - read here
    • Market Move - SAP strikes again - this time it is Concur and the spend into spend management - read here
    • Event Report - SAP SuccessFactors picks up speed - but there remains work to be done - read here
    • First Take - SAP SuccessFactors SuccessConnect - Top 3 Takeaways Day 1 Keynote - read here.
    • Event Report - Sapphire - SAP finds its (unique) path to cloud - read here
    • What I would like SAP to address this Sapphire - read here
    • News Analysis - SAP becomes more about applications - again - read here
    • Market Move - SAP acquires Fieldglass - off to the contingent workforce - early move or reaction? Read here.
    • SAP's startup program keep rolling – read here.
    • Why SAP acquired KXEN? Getting serious about Analytics – read here.
    • SAP steamlines organization further – the Danes are leaving – read here.
    • Reading between the lines… SAP Q2 Earnings – cloudy with potential structural changes – read here.
    • SAP wants to be a technology company, really – read here
    • Why SAP acquired hybris software – read here.
    • SAP gets serious about the cloud – organizationally – read here.
    • Taking stock – what SAP answered and it didn’t answer this Sapphire [2013] – read here.
    • Act III & Final Day – A tale of two conference – Sapphire & SuiteWorld13 – read here.
    • The middle day – 2 keynotes and press releases – Sapphire & SuiteWorld – read here.
    • A tale of 2 keynotes and press releases – Sapphire & SuiteWorld – read here.
    • What I would like SAP to address this Sapphire – read here.
    • Why 3rd party maintenance is key to SAP’s and Oracle’s success – read here.
    • Why SAP acquired Camillion – read here.
    • Why SAP acquired SmartOps – read here.
    • Next in your mall – SAP and Oracle? Read here

    And more about SAP technology:

    • Event Prieview - SAP TechEd 2015 - read here
    • News Analysis - SAP Unveils New Cloud Platform Services and In-Memory Innovation on Hadoop to Accelerate Digital Transformation – A key milestone for SAP read here
    • HANA Cloud Platform - Revisited - Improvements ahead and turning into a real PaaS - read here
    • News Analysis - SAP commits to CloudFoundry and OpenSource - key steps - but what is the direction? - Read here.
    • News Analysis - SAP moves Ariba Spend Visibility to HANA - Interesting first step in a long journey - read here
    • Launch Report - When BW 7.4 meets HANA it is like 2 + 2 = 5 - but is 5 enough - read here
    • Event Report - BI 2014 and HANA 2014 takeaways - it is all about HANA and Lumira - but is that enough? Read here.
    • News Analysis – SAP slices and dices into more Cloud, and of course more HANA – read here.
    • SAP gets serious about open source and courts developers – about time – read here.
    • My top 3 takeaways from the SAP TechEd keynote – read here.
    • SAP discovers elasticity for HANA – kind of – read here.
    • Can HANA Cloud be elastic? Tough – read here.
    • SAP’s Cloud plans get more cloudy – read here.
    • HANA Enterprise Cloud helps SAP discover the cloud (benefits) – read here
    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.

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    Few open source standard have won faster than Kubernetes, and that also means the ecosystem consolidation is moving faster than almost any market in enterprise software. So it came as no surprise that Red Hat announced it acquired CoreOS.



    So let’s dissect the press release in our customary style – it can be found here:


    Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source solutions, today announced that it has signed a definitive agreement to acquire CoreOS, Inc., an innovator and leader in Kubernetes and container-native solutions, for a purchase price of $250 million, subject to certain adjustments at closing that are not expected to be material. Red Hat’s acquisition of CoreOS will further its vision of enabling customers to build any application and deploy them in any environment with the flexibility afforded by open source. By combining CoreOS’s complementary capabilities with Red Hat’s already broad Kubernetes and container-based portfolio, including Red Hat OpenShift, Red Hat aims to further accelerate adoption and development of the industry’s leading hybrid cloud platform for modern application workloads.

    MyPOV – Good intro, shares the motivation (applications / containers everywhere), the prices (250 M) and where the new home is (Red Hat OpenShift) and the prize (hybrid cloud deployment). Kudos to the press release authors.


    We believe this acquisition cements Red Hat as a cornerstone of hybrid cloud and modern app deployments.
    PAUL CORMIER PRESIDENT, PRODUCTS AND TECHNOLOGIES, RED HAT


    MyPOV – Ok good to have a quote, with the usual optimistic to grandiose outlook today woth Paul Cormier.


    As applications move to hybrid and multicloud environments, a growing number of organizations are using containers to more easily build, deploy and move applications to, from, and across clouds. […]

    MyPOV – No question containers are popular for load portability. Nice would have been a statement e.g. how many containers are run by Red Hat / CoreOS.


    Founded in 2013, CoreOS was created with a goal of building and delivering infrastructure for organizations of all sizes that mirrored that of large-scale software companies, automatically updating and patching servers and helping to solve pain points like downtime, security and resilience. Since its early work to popularize lightweight Linux operating systems optimized for containers, CoreOS has become well-regarded as a leader behind award-winning technologies that are enabling the broad adoption of scalable and resilient containerized applications.

    MyPOV – Fair history of CoreOS… but not sharing the Google investment, and plan to make Kubernetes more popular for on premises.. that master plan has pretty much paid off by now… and the market leader for Linux (Red Hat) gives CoreOS the biggest reach for on premises deployments.


    CoreOS is the creator of CoreOS Tectonic, an enterprise-ready Kubernetes platform that provides automated operations, enables portability across private and public cloud providers, and is based on open source software. It also offers CoreOS Quay, an enterprise-ready container registry. CoreOS is also well-known for helping to drive many of the open source innovations that are at the heart of containerized applications, including Kubernetes, where it is a leading contributor; Container Linux, a lightweight Linux distribution created and maintained by CoreOS that automates software updates and is streamlined for running containers; etcd, the distributed data store for Kubernetes; and rkt, an application container engine, donated to the Cloud Native Computing Foundation (CNCF), that helped drive the current Open Container Initiative (OCI) standard.

    MyPOV – Good summary of what CoreOS does and has achieved in remarkably short time. Red Hat now needs to explain and share what it plans to do with the products in the next months.


    Red Hat was early to embrace containers and container orchestration and has contributed deeply to related open source communities, including Kubernetes, where it is the second-leading contributor behind only Google. Red Hat is also a leader in enabling organizations around the world to embrace container-based applications, including its work on Red Hat OpenShift, the industry’s most comprehensive enterprise Kubernetes platform. Now with the combination of Red Hat and CoreOS, Red Hat amplifies its leadership in both upstream community and enterprise container-based solutions.

    MyPOV – Everybody likes to claim to be an early adopter of a winning standard, but in this case RedHat has the chops to prove it, based on the Kubernetes distribution it has delivered… of course partnering with Google since a year on many levels never hurt that effort.


    The transaction is expected to have no material impact to Red Hat's guidance for its fourth fiscal quarter or fiscal year ending Feb. 28, 2018.
    The transaction is expected to close in January 2018, subject to customary closing conditions.


    MyPOV – Things move fast in the open source and container world.


    Paul Cormier, president, Products and Technologies, Red Hat
    “The next era of technology is being driven by container-based applications that span multi- and hybrid cloud environments, including physical, virtual, private cloud and public cloud platforms. Kubernetes, containers and Linux are at the heart of this transformation, and, like Red Hat, CoreOS has been a leader in both the upstream open source communities that are fueling these innovations and its work to bring enterprise-grade Kubernetes to customers. We believe this acquisition cements Red Hat as a cornerstone of hybrid cloud and modern app deployments.”


    MyPOV – Good quote from Cormier on why Red Hat acquired CoreOS.


    Alex Polvi, CEO, CoreOS
    “Red Hat and CoreOS’s relationship began many years ago as open source collaborators developing some of the key innovations in containers and distributed systems, helping to make automated operations a reality. This announcement marks a new stage in our shared aim to make these important technologies ubiquitous in business and the world. Thank you to the CoreOS family, our customers, partners, and most of all, the free software community for supporting us in our mission to make the internet more secure through automated operations.”


    MyPOV – Ok quote from Polvi, indeed a new phase for CoreOS. Good to thank all that got the vendor to this point.




    Overall MyPOV

    Containers have quickly become the deployment form of choice for enterprises, mainly because of their portability. And Kubernetes has practically won that game, being supported on all major clouds. But enterprises for a variety of reasons (security, performance, data residency being the most prominent ones) still deploy on premises. There the OS of choice is Linux, and Red Hat is the market leader. So adding more support for Kubernetes makes sense for Red Hat. It also has the upside to convert some CoreOS customers to on premises with Red Hat.

    On the concern side, this acquisition removes one of the key promoters of Kubernetes, funded by Google with the intention to help its propagation… but Kubernetes growth and foot print are likely robust enough to not be damaged from the market move.

    But for now, congrats to Red Hat on a key acquisition and good luck to the CoreOS team and customers being part of the Red Hat ecosystem, likely going to be all good news.


    More on Red Hat


    • Event Report - Red Hat Summit 2017 - The New Kids on the Block are thriving
    • Red Hat makes multi-cloud real, Google makes multi-PaaS real - read here

    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.

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    We had the opportunity to attend ADP’s ReThink 2018 conference in Monaco from January 29th till February 1st, 2018. The conference targets ADP customers who use its Global View product, most of them large international enterprises. The enterprises who made it to Monaco represented 6T US$ in global revenue… 




    Prefer watching over reading - here is the event video (if it doesn't show up, click here):




    Here is the 1 slide condensation (if the slide doesn’t show up, check here):



    Want to read on? Here you go:

    An event that stands out
    There is pretty much no event that can compete with ADP ReThink from a quality of speaker and location perspective. Last year in Barcelona the headline speaker was Amal Clooney, this year there was former UK Prime Minister Right Honorable David Cameron and the youngest Nobel prize winner Malala Yousafazi, interviewed by magazine editor legend Tina Brown… who also shared her life story and view on women topics. It’s great to see ADP going for speakers that can tackle common, but also controversial topics (e.g. Brexit) and let speakers share their views freely. Customers certainly appreciated the caliber of speakers… and few events happen in a hotel, where you sleep over a Formula 1 GP track, exiting to the most famous hairpin curve in the world… very well done.


    Malala Yousafzai Tina Brown ADP rethink Holger Mueller Constellation Research
    Malala Yousafzai in a conversation with Tina Brown

    Global Cloud Connect makes progress - ADP’s key new product for global customers, Global Cloud Connect (GCC) is making satisfactory progress.  For the first time with GCC, ADP had one of their client design partner’s join them on stage. The global nuclear energy company shared their experience mapping and transforming data with GCC, which the client’s payroll expert even referred to as ‘fun’. An emotional status seldom associated with global payroll setup… the customer shared that they had moved from 80 to 3 relevant interfaces. That is a substantial reduction in complexity for a global company, in any automation area, particularly payroll. ADP is currently working to begin GCC pilot clients, beginning the first wave of pilot implementations in February with an expected GA in June 2018. The scope of GCC is massive, but the prize is well worth it. ADP progresses with usual ADP caution, but that is probably warranted given the scope and importance of the task. Getting payroll 99.9% right is not good enough…

     
    Jimenez Holger Mueller ADP Rethink Constellation research
    Jimenez and what ADP does with GCC


    ADP gears up for Gig Economy 
    ADP acquired WorkMarket a few weeks ago, becoming the first large HCM vendor to get into automating the Gig Economy (see my Market Move blog post here). If only half of the optimistic forecasts on the gig economy come true, all HCM vendors need to provide the relevant capabilities for the new best practices a contingent workforce requires. WorkMarket was present in Monaco, showing their product to great interest of attendees. With WorkMarket ADP has acquired one of the leading vendors powering the Gig Economy, now the new area on how to keep operating and integrating a Gig Economy platform with a traditional HCM platform looms. Few weeks in and certainly too early to ask and address, but something ADP will have to tackle in the coming quarters.
     
    Weinstein Holger Mueller ADP Rethink Constellation research
    Weinstein on how is doing the work


    Strategy and Technology on appealing track– Both Don Weinstein for overall ADP strategy and Roberto Masiero for the technology vision presented in Monaco, and both are on track in regards of direction. Weinstein described the Future of Work (always like when keynotes are named identically to the research area at Constellation Research….) and how ADP plays a role in this. Masiero always has some interesting nuggets out of the innovation labs to share. If ADP delivers on half on the strategy shared by Weinstein and half of Masiero’s technology plans soon, ADP will be sitting well in regards of the demands and hopes of people leaders making system decisions in the next year.


     
    Masiero Holger Mueller ADP Rethink Constellation research
    Masiero with the "1st Spreadsheet"

    MyPOV

    ADP is quickly moving on expanding its core competence of (global) payroll to overall HCM vendor for global enterprises. Mentioned only on passing, but asking attendees to take a look, ADP mentioned its new HCM system, Lifion. Good to see that ADP wants its international customers to take a look at the product. ADP did not mention its new payroll – PI – understandable as most customers are GlobalView customers at the conference, but it will have to get less shy about talking more software going forward. The event had close to a dozen customer testimonials, which are always interesting for attendees, as all grapple with the challenges of global HCM systems, learning about the challenges, opportunities and best practices is always a great topic for any conference. The key product for the audience is GCC, that appears to be on track and customers took note.

    On the concern side, ADP will have to switch the format of the event from vision heavy to more product centric. It would almost be a crime in the positioning category not showing and sharing with its global customers what is happening with Lifion and Pi. That changes the character of the conference a bit, but in my view for the better… at the end enterprises send their representatives to a great conference like ADP ReThink to get their arms around products, understand their ability, maturity and roadmap ahead. On the flip side ADP has its hands full with Lifion, Pi and GCC, so the traditional steady pace of rolling out innovation is a good, quality minded approach. But ADP needs to get all of its innovations in front of its global customers. An ‘always on’ payroll matters for international companies, too.

    But for now, congrats to ADP to one of the top events in the industry. Hard to top in 2019, but that’s a good problem to have. And the need to morph the event to more hands-on product mix is a good opportunity to open new categories of automation for customers. 


    More on ADP:

    • Market Move - ADP Acquires WorkMarket to Further Extend Human Capital Management to Contingent Workers [...] - The Gig Economy looms on the Future of Work- read here
    • Progress Report - ADP pushes on - 2018 will be BIG - read here
    • Event Report - ADP MOTM - Time get customers on board!? Read here
    • Event Report – ADP ReThink – Great event and great value coming for customers  - read here
    • News Analysis - ADP Acquires The Marcus Buckingham Company to Expand Talent Portfolio - read here
    • Progress Report - ADP Analyst Day 2016 - ADP has turned around Vantage HCM - read here
    • Event Report - Event Report - ADP MOTM - ADP delivers: New UI, Benchmarks, Market Place & More - read here
    • News Analysis - Workday and ADP partner to Deliver a Seamless Customer Experience for Global Payroll - read here
    • Progress Report - ADP Analyst Day - ADP executes, kills (most) ghosts from the past - read here
    • Event Report - ADP Meeting of the Minds - It’s all coming together for ADP in 2015 - product wise - read here
    • First Take - ADP Meeting of the Minds - Day #1 Keynote - read here
    • Progress Report - ADP shows great vision, delivers product innovation - now it needs adoption - read here
    • Site Visit - ADP's new innovation lab in Chelsea - read here
    • News Analysis - ADP announces Spin-Off plans for Dealer Services, sharpens ADP's focus on HCM - read here.
    • Event Report - ADP's Meeting of the Minds - ADP has made up its mind (almost) - customers not yet - read here.
    • First take - 3 Key Takeaways from ADP's Meeting of the Minds Conference Day 1 Keynote - read here.
    • ADP innovates with with verve and good timing – read here.
    Want to learn more? Checkout the Storify collection below (if it doesn’t show up – check here) – and Day #2 can be found here.


    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.

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    At CloudWorld today, Oracle announced additional capability on the road to self-driving technology stacks, the Oracle Cloud Platform Autonomous Services. 



    Important enough to dissect the press release in our customary style, it can be found here:

    Oracle President of Product Development Thomas Kurian demonstrated the latest advances in Oracle Cloud Platform, expanding its Oracle Cloud Platform Autonomous Services beyond the Oracle Autonomous Database, to make all Oracle Cloud Platform services self-driving, self-securing and self-repairing. With its enhanced suite of autonomous Cloud Platform services, Oracle is setting a new industry standard for autonomous cloud capabilities. Oracle is applying AI and machine learning to its entire next-generation Cloud Platform services to help customers lower cost, reduce risk, accelerate innovation, and get predictive insights.
    MyPOV – When Ellison announced the self-autonomous database at Oracle OpenWorld in fall 2017, something was missing: The application of the same principles to the overall technology stack. After all – what is an autonomous database good for, when it gets compromised by network security issues that do not have the benefits of autonomous capabilities. So, this is a key follow up announcement.


    As organizations focus on delivering innovation fast, they want a secure set of comprehensive, integrated cloud services to build new applications and run their most demanding enterprise workloads. Only Oracle’s cloud services can automate key operational functions like tuning, patching, backups and upgrades while running to deliver maximum performance, high availability, and secure enterprise IT systems. In addition, to accelerate innovation and smarter decision making, Oracle Cloud Platform is incorporating additional autonomous capabilities specific to application development, mobile and bots, app and data integration, analytics, security and management.
    MyPOV – Good description. Usual ‘only Oracle’ claims, that others will be able to contest, taking away credit from the overall holistic approach by Oracle that is truly unique. Other vendors focus on single areas like e.g. security, server access, DevOps etc.

    “The future of tomorrow’s successful enterprise IT organization is in full end-to-end automation,” said Kurian. “At Oracle, we are making this a reality. We are weaving autonomous capabilities into the fabric of our cloud to help customers safeguard their systems, drive innovation faster, and deliver the ultimate competitive advantage with smarter real-time decisions.”
    MyPOV – Good quote from Kurian about what Oracle plans to do / is doing. The key point is the benefit that mundane and routine tasks are going away, freeing up resources for other priorities.


    Oracle’s autonomous capabilities are integral to the entire Oracle Cloud Platform, including the world’s first autonomous database unveiled at Oracle OpenWorld. The Oracle Autonomous Database uses advanced AI and machine learning to eliminate human labor, human error and manual tuning delivering unprecedented availability, high performance and security at a much lower cost. Multiple autonomous database services, each tuned to a specific workload, will be available in 2018, including Oracle Autonomous Data Warehouse Cloud Service for analytics, Oracle Autonomous Database OLTP for transactional and mixed workloads, and Oracle Autonomous NoSQL Database for fast, massive-scale reads and writes.
    MyPOV – Good summary reaching back to OpenWorld, but also a reminder that the autonomous database is still all about future capabilities to be shipped in 2018.


    In addition to the Oracle Autonomous Database, Oracle Cloud Platform autonomous capabilities for application development, mobile and bots, integration, analytics, security and system management, are scheduled to be available in the first half of calendar year 2018. Oracle Cloud Platform services all share foundational autonomous capabilities including:
    MyPOV – Important information here – all the below capabilities seem to be catching up to the database announcement, which means that Oracle likely has held back on the announcement and building capabilities in quiet… notice though that none capabilities are explicitly mentioned. 

    • Self-Driving to Lower Costs and Increase Productivity: Eliminate human labor to provision, secure, monitor, backup, recover and troubleshoot. Automatically upgrade and patch itself while running. Instantly grow and shrink compute or storage without downtime.

    • Self-Securing to Lower Risk: Protect from external attacks and malicious internal users. Automatically apply security updates while running to protect against cyberattacks, and automatically encrypt all data.

    • Self-Repairing for Higher Availability: Provide automated protection from all planned and unplanned downtime with up to 99.995 percent availability, resulting in less than 2.5 minutes of downtime per month including planned maintenance.

    MyPOV – Good summary of the benefits of a self-driving platform – or as Oracle calls it an autonomous platform. The good news for customers here is that it’s a win / win for them as providers – like Oracle – try to improve availability and increase SLAs.


    Examples of additional autonomous capabilities being added to functional areas across the rest of the Oracle Cloud Platform include:

    Application Development

    • Automated artifact discovery, dependency management, and policy-based dependency updates increasing code quality and developer productivity

    • Automated identification and remediation of security issues throughout the CI/CD pipeline significantly reducing security risks

    • Automated code generation with single button deployment enabling rapid application development even by line of business users

    MyPOV – Increasing developer productivity and automating the code production pipeline is key for enterprises, as they become software companies and need to build more software faster.


    Mobile and Bots

    • Self-learning chatbots observing interaction patterns and preferences to automate frequently performed end-user actions freeing up time for higher productivity tasks

    • Unsupervised, smart bots using machine learning to learn from user conversations enabling fluid, contextual conversations

    • Automated caching of API calls to the nearest data center in real time for lowest latency responses based on end user location

    MyPOV – Voice is the new UI was a slogan some years ago, and the underlying benefits are still strong, it’s the providers of platforms who have made it hard for enterprises to build them – and then to maintain and updated them. More self-driving bot capabilities are a good move by Oracle.



    Application and Data Integration

    • Self-defining integrations automate business processes across different SaaS and on-premises apps

    • Self-defining data flows with automated data lake and data prep pipeline creation for ingesting data (streaming and batch)

    MyPOV - Self Driving application and data integration are a no brainer for vendors in this space, and several announcements have been made, good to see Oracle joining the trend.


    Analytics

    • Automated data discovery and preparation

    • Automated analysis for key findings along with visualization and narration delivering quicker real time insights

    MyPOV – Same as for data integration, one can only hope that in the near-term future an expensive, white collar worker does not have to spend time to chart a timeline and business data in tool. It’s time to see this capability in action.


    Security and Management

    • Machine learning-driven user and entity behavior analytics to automatically isolate and eliminate suspicious and malicious users

    • Preventative controls to intercept data leaks across structured and unstructured data repositories

    • Unified data repository across log, performance, user experience and configuration data with applied AI/ML, eliminating need to set and manage performance and security monitoring “metadata” such as thresholds, server topology, and configuration drift

    MyPOV – The traditional area where most of the activity of vendors, good for Oracle customers to see Oracle catching up here.


    Oracle today also demonstrated a single Oracle Digital Assistant for users to interact across Oracle’s SaaS and PaaS services including analytics. Oracle Digital Assistant provides centralized connection for the user to converse across the user’s CRM, ERP, HCM, custom applications and business intelligence data and uses AI to intelligently correlate data and automate user behavior. Oracle Digital Assistant capabilities include:

    • Integration to speech-based devices like Amazon Echo (Alexa), Apple Siri, Google Home and Speech, Harman Kardon (Cortana), and Microsoft Cortana

    • Deep neural net based machine learning algorithms to process the message from the voice based devices to understand end user input and take action

    • Intelligent routing to the Bot with the knowledge to process the end user input

    • Deep insights into user behavior, context, preferences and routines that is used by the Oracle Digital Assistant to self-learn to recommend and automate across all data sets on behalf of the user

    MyPOV – This maybe the more important announcement. The ability to be build bots and use all the leading speech recognition platforms is important for enterprises. Even more interesting (and important) is the reference for neural network support. More details are needed though – what type of neural network and where do they run. Does it have deep learning ability (because that is what self-driving applied to neural network means).


    […]

    Overall MyPOV

    Oracle could not stop with the autonomous database, the whole autonomous stack is needed, with forays into PaaS, changing the SDLC fundamentally. That was a missing part on the vision and it is good to see Oracle making up with this announcement at Oracle Cloud World. Now Oracle has to deliver in 2018, we will see how much will happen in this FY (ending in May).

    More important is the assistant announcement – as it refers to a neural network – void the details though. All the autonomous capabilities need to be powered by a neural network, a deep learning one ideally (as it would not be autonomous otherwise) and exposing it in assistants is a good start.

    On the concern side, Oracle that just had its stack together, has to do back to the drawing board and bolt on machine learning capabilities to realize the vision of a self-driving stack as well as fundamentally changing how software is created, integrated, and finally how data is moved, interfaced and analyzed. It’s a great test of the design principles of the Oracle stack – and a validation if it is really as API driven as Oracle has said in the past. Speed of Oracle providing these autonomous features will be the proof… the timelines are aggressive – making me mildly optimistic.

    But for now, exciting times. Oracle came late to cloud, and who comes late must have some serious point of attraction to get attention of the party goers. Self-driving or autonomous as Oracle calls it definitively has that – so well done. Remarkably the usual competitors have not yet matched the Oracle vision. But it’s early in the year and I expect similar offerings from all infrastructure and platform players to come out later this year. Stay tuned, exciting times.



    More on Oracle:
    • Event Report - Oracle Open World 2017 - Top 3 Positives / Top 3 Concerns - Overall good - read here
    • News Analysis - Oracle Unveils New Programs that Transform how Customers Buy and Consume Cloud – Gloves Off - read here
    • Summer 2017 News Analysis - Oracle invests in IaaS (or at least CAPEX) - read here
    • News Analysis - Oracle empties the barrel - Revolver style (6) Cloud News Analyses - read here
    • Musings - Does Oracle and Accenture make sense - or never ever! - read here
    • Progress Report - Oracle HCM Analyst Summit 2017 - Oracle HCM stronger and stronger - read here
    • Event Report - Oracle OpenWorld - the HCM perspective - Almost no news, but wait... - read here.
    • First Take - Early Oracle OpenWorld 2016 Keynotes - read here
    • Event Preview - Oracle OpenWorld 2016 - What to expect, what to watch for ... will IaaS start Clicking? - read here
    • Market Move - Oracle acquires NetSuite - Oddly consolidation means more options for customers - read here
    • News Analysis - Oracle Unveils Suite of Breakthrough Services.. or short: Oracle Cloud Machine - read here
    • Progress Report - Oracle Cloud - More ready than ever, now needs adoption - read here
    • Event Report - Oracle Openworld 2015 - Top 3 Takeaways, Top 3 Positives & Concerns - read here
    • News Analysis - Quick Take on all 22 press releases of Oracle OpenWorld Day #1 - #3 - read here
    • First Take - Oracle OpenWorld - Day 1 Keynote - Top 3 Takeaways - read here
    • Event Preview - Oracle Openworld - watch here

    Future of Work / HCM / SaaS research:
    • Event Report - Oracle HCM World - Innovation around the Core - read here
    • Event Report - Oracle HCM World - Full Steam ahead, a Learning surprise and potential growth challenges - read here
    • First Take - Oracle HCM World Day #1 Keynote - off to a good start - read here
    • Progress Report - Oracle HCM gathers momentum - now it needs to build on that - read here
    • Oracle pushes modern HR - there is more than technology - read here. (Takeaways from the recent HCMWorld conference).
    • Why Applications Unlimited is good a good strategy for Oracle customers and Oracle - read here.

    Also worth a look for the full picture
    • Event Report - Oracle PaaS Event - 6 PaaS Services become available, many more announced - read here
    • Progress Report - Oracle Cloud makes progress - but key work remains in the cellar - read here
    • News Analysis - Oracle discovers the power of the two socket server - or: A pivot that wasn't one - TCO still rules - read here
    • Market Move - Oracle buys Datalogix - moves more into DaaS - read here
    • Event Report - Oracle Openworld - Oracle's vision and remaining work become clear - they are both big - read here
    • Constellation Research Video Takeaways of Oracle Openworld 2014 - watch here
    • Is it all coming together for Oracle in 2014? Read here
    • From the fences - Oracle AR Meeting takeaways - read here (this was the last analyst meeting in spring 2013)
    • Takeaways from Oracle CloudWorld LA - read here (this was one of the first cloud world events overall, in January 2013)

    And if you want to read more of my findings on Oracle technology - I suggest:
    • Progress Report - Good cloud progress at Oracle and a two step program - read here.
    • Oracle integrates products to create its Foundation for Cloud Applications - read here.
    • Java grows up to the enterprise - read here.
    • 1st take - Oracle in memory option for its database - very organic - read here.
    • Oracle 12c makes the database elastic - read here.
    • How the cloud can make the unlikeliest bedfellows - read here.
    • Act I - Oracle and Microsoft partner for the cloud - read here.
    • Act II - The cloud changes everything - Oracle and Salesforce.com - read here.
    • Act III - The cloud changes everything - Oracle and Netsuite with a touch of Deloitte - read here
    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.

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    We had the opportunity to attend Microsoft’s first Business Applications analyst meeting, in Seattle on February 11th till 12th 2018, held at its HQ in Seattle. The event was well attended with over 30 analysts, including my colleagues Cindy Zhou, Dion Hinchcliffe and Ray Wang, look for their findings of the event here



    Prefer watching over reading – here is my short video summary (if it doesn’t show up, check here): 




    Here is the 1 slide condensation (if the slide doesn’t show up, check here):


    Want to read on? Here you go:

    The Digital Feedback Loop

    All vendors need some thought leadership piece de resistance where to align their offerings around, and for the Microsoft Business Apps team it is digital transformation and there specifically supporting the digital feedback loop. Unsurprisingly it features the product areas where Microsoft has most SaaS support – around People, Customers and Products with Data and AI / Intelligence at its core. 


    Microsoft Business Apps Holger Mueller Constellation Research
    Microsoft's new TriFoil: The Digital Feedback Loop with People, Customers and Products
    Source: Twitter (@holgermu)


    MyPOV– Good to see People / HR prominently, Digital Transformation is a pitch that is aging fast to hang your hat on as a SaaS vendor, but it seems to work for Microsoft (seeing the reaction from customers recently, it looks this is a mainstream concern for the target group, always a good reality check). If “products” flies well for the services target group remains to be seen. For traditional ERP the Finance decision makers may not see their ‘home’ right away. But we will see more of the feedback loop from Microsoft this year, likely with some tweaks.

    The Platform as the Differentiator

    SaaS has arrived on PaaS (and IaaS) – Microsoft has moved all its Business Applications (aka MSFT Dynamics) to the its Azure IaaS and PaaS stack, starting with a new unified user experience. Under the hood, the suite now takes advantage of PowerBI for analytics, PowerApps and Flow for low code / no code extension and customization, and there is a data fabric underneath the whole suite. The latter wasn’t shared, as weren’t too many details on the ongoing integration of the 3 graphs (see below) as well as integration with Office (and there notably Teams). 


    Microsoft Business Apps Holger Mueller Constellation Research
    The Microsoft Marketecture
    Source: Twitter (@holgermu)


    MyPOV– It’s always hard for SaaS vendors with a PaaS and IaaS to use the latest PaaS / IaaS capabilities. The latter products move faster than traditional enterprise applications and re-certifying the SaaS suite on them takes time and resources. Nonetheless Microsoft has achieved that, which may explain the relatively few functional highlights on the roadmap for the rest of the year. But Microsoft is doing what everybody expects – prospects and clients – that is that all Microsoft products work together in a consistent and synergetic way. The resulting differentiation and efficiencies will be appreciated by customers and prospects.


    The Graph Data Differentiator

    Windows, Office and LinkedIn – Microsoft is combining three massive graphs at the moment: The Windows graph (devices, networks, logins etc.), the Office graph (all your documents, OneDrive, Teams (?) and the LinkedIn graph. Conceptually there needs to be a Microsoft Business Apps graph (or a customer graph etc.) as well, but wasn’t mentioned. Combining these and exposing these are substantial engineering, architecture and usability challenges. Not to mention the privacy aspect. But Microsoft is in the process and I guess it will be later in the year where we will learn more about this in detail. The usual feature shown was the LinkedIn Sales Navigator – but that is an older integration, even from the time before Microsoft acquired LinkedIn. 


    Microsoft Business Apps Holger Mueller Constellation Research
    Alysa Taylor walks by the 3 Graphs - Windows, Office and LinkedIn
    Source: Twitter (@holgermu)


    MyPOV– A very compelling undertaking by Microsoft, finally delivering on its founder’s vision of “Information at your Fingertips”. Without the connective tissue of a multi-dimensional graphs, that cannot work and today we know that it could not have worked (in today’s scope) back then. Kudos for Microsoft to tackle the problem now, with CosmosDB playing a key architecture role (not mentioned at this meeting, interestingly). There are almost infinite opportunities and benefits for users from this, they have to be made more tangible by Microsoft going forward, across the product portfolio. 2018 should be the year where this offering is ripe enough.


    Finally a HCM Story: Microsoft Talent

    Pressed in time, but nonetheless (finally) present was Microsoft’s HCM story – starting with Microsoft Talent. A good place to start, given the LinkedIn acquisition. It also includes key HR Core capabilities which the Talent product name does not pay justice. As well as partnerships in the payroll space, starting with Ceridian (I expect more to follow this year).


    Microsoft Business Apps Holger Mueller Constellation Research
    The Digital Feedback Loop - People Dimension Details
    Source: Twitter (@holgermu)


    MyPOV
    – A key area to address by Microsoft, even before LinkedIn. You cannot run an enterprise ignoring the biggest expense (and investment) for an enterprise, people. But Microsoft is not acting as a Top 3 (maybe even #1) HCM vendor – just based on the LinkedIn revenues. LinkedIn is de-factor an HR software company, probably larger than SAP and Oracle (who don’t break out revenues) with a small sliver of Talent Management, Talent Acquisition. Clarifying the road forward between the Microsoft and LinkedIn HCM roadmaps is going to be key portfolio and messaging homework, as it’s confusing for customers…


    Overall MyPOV

    Good to have the inaugural event, which was overdue from many angles. Good to see Microsoft investing into synergetic benefits across all offerings, something customers always expect, but not always see vendors deliver. But that takes time and resources, and the usually associated functional pause needs to overcome now by Microsoft Business Apps. The gaps and white space are the largest in the HCM space, where Microsoft’s offerings are to new to compete on an overall end to end suite with the established players. But differentiators like LinkedIn can help, though Microsoft needs to work on the product, platform and commercial integration. I expect a similar line of thinking coming from my colleagues Cindy Zhou and Ray Wang along the lines of the Adobe partnership.

    On the concern side, Microsoft is late to the ERP suite game. It certainly has put the leadership team in place, now it comes to delivering. 2018 already saw the ERP market leader announce an on premises product, a key lesson learnt that when you don’t develop fast enough, customers will dictate the platform. In this scenario Microsoft has Azure Stack, but that was not mentioned at all on Day #1 of the analyst meeting. And Microsoft needs organic, in-house SaaS load to scale Azure successfully. But for that customers need attractive automation benefits: If Microsoft can be half as successful as it was with its CRM offerings in the other key areas of ERP automation (Finance, SCM, Procurement and HCM) – it will be in a great place for customers in a few years. But that’s a big ask.

    But it’s early in 2018, much more to come this year, and it’s a good start for Microsoft Business Applications. Stay tuned.



    Want to learn more? Checkout the Storify collection below (if it doesn’t show up – check here).

    And there is more coverage by Constellation colleagues:

    - by Ray Wang see here.


    More on Microsoft:


    •  News Analysis - Microsoft and SAP join forces to give customers a trusted path to digital transformation in the cloud - read here
    • Top Event Questions [Anwered] - Microsoft Ignite and Envision 2017 - read here
    • Event Report - Microsoft Ignite / Envision 2017 - Broad push - few highlights - read here
    • Event Report - July 2017 Microsoft London AI Event - read here
    • News Analysis - Microsoft to deliver Microsoft Cloud from datacenters in Africa - Azure learns Afrikaans to Zulu (and 9 more) - read here
    • Event Report - Microsoft Build 2017 - Good Housekeeping, laying foundation, deliver on vision - read here
    • Down Report – Power failure takes Azure services down - 3 Cloud Load Toads - read here
    • Event Report - Microsoft Connect - No April's Fools - Linux, Google and more  - read here
    • First Take - Microsoft discovers teams - launches Microsoft Teams - read here
    • News Analysis - Microsoft announces SAP's choice of Azure to help enterprises transform HR  - The SaaS land grab is on  - read here
    • First Take - Microsoft Ignite - AI, Adobe and FPGA [From the Fences] - read here
    • News Analysis - GE and Microsoft partner to bring Predix to Azure - Multi-Cloud becomes tangible for IoT - read here
    • Market Move - Microsoft acquired Linked - Tons of synergies, start with Cortana, maybe too many - read here
    • News Analysis - Microsoft opens Windows Holographic to partners for a new era of mixed reality - read here
    • News Analysis - SAP and Microsoft usher in new era of partnership to accelerate digital transformation in the cloud - read here
    • Musings - Will Microsoft's Hololens transform the Future of Work? Read here
    • Event Report - Microsoft Build 2016 - A platform vision and plenty of tools for next generation applications - read here
    • First Take - Microsoft Build 2016 - Day 1 Keynote Takeaways - read here
    • Event Preview - Microsoft Build 2016 - Top 3 Things to watch for developers, managers and execs...  read here
    • News Analysis - Microsoft - New Hybrid Offerings Deliver Bottomless Capacity for Today's Data Explosion - read here
    • News Analysis - Welcoming the Xamarin team to Microsoft - read here
    • News Analysis - Microsoft announcements at Convergence Barcelona - Office365. Dynamics CRM and Power Apps 
    • News Analysis - Microsoft expands Azure Data Lake to unleash big data productivity - Good move - time to catch up - read here
    • News Analysis - Microsoft and Salesforce Strengthen Strategic Partnership at Dreamforce 2015 - Good for joint customers - read here
    • News Analyis - NetSuite announced Cloud Alliance with Microsoft - read here
    • Event Report - Microsoft Build - Microsoft really wants to make developers' lives easier - read here
    • First Hand with Microsoft Hololens - read here
    • Event Report - Microsoft TechEd - Top 3 Enterprise takeaways - read here
    • First Take - Microsoft discovers data ambience and delivers an organic approach to in memory database - read here
    • Event Report - Microsoft Build - Azure grows and blossoms - enough for enterprises (yet)? Read here.
    • Event Report - Microsoft Build Day 1 Keynote - Top Enterprise Takeaways - read here.
    • Microsoft gets even more serious about devices - acquire Nokia - read here.
    • Microsoft does not need one new CEO - but six - read here.
    • Microsoft makes the cloud a platform play - Or: Azure and her 7 friends - read here.
    • How the Cloud can make the unlikeliest bedfellows - read here.
    • How hard is multi-channel CRM in 2013? - Read here.
    • How hard is it to install Office 365? Or: The harsh reality of customer support - read here.
    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.

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    Mobile World Congress is one of those events that have been mounting a comeback. It used to be the must be event during the smartphone revolution - where it was un-thinkable for any player not present a new phone in Barcelona.

    But take a look at the following video first (if it doesn’t show up, check here): 


    No time to watch here is the 1Slide summary (if the slide doesn’t show up, check here): 



    MyPOV

    Conferences come and go. Most of them never come back. MWC maybe on a come back with all the branching out into adjacent areas. IoT is functionally close and makes sense. But AI, ML, Cloud, PaaS not necessarily, unless you realize that MWC is really a platform event for ... Android. Mostly. Let's see what 2018 brings. 

    If you see me, flag me down, always happy to chat. See you in Barcelona.


    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.

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    We had the opportunity to Mobile World Congress in Barcelona last week, held from 26th of February till 1st of March at the Fira. Record attendance with over 110k attendees, and a large mix of exhibitors across 10+ halls make this conference more than the mobile industry get together, it’s also has become a key event for adjacent industries in IoT, connected cars, self-driving cars, startups and regional software company presentation. 


    Prefer to watch – here is my event video … 


    Here is the 1 slide condensation (if the slide doesn’t show up, check here):



    Want to read on? Here you go:

    MWC endorses the UN sustainability goals – These were front and center, including souvenirs and advertising. Given that for many people in the world these days the smartphone is the access to the internet, news media, applications and learning, the mobile phone industry can be a true change agent for many countries, people and societies.

    5G everywhere
    – I thought I saw a 5G sticker on my Iberic Ham sandwich… 5G was everywhere, slapped on everything… ironically the debut demos were all about… phone calls. And that’s what 5G is not about, but about bringing networks to 21st century standard in throughput (high def video), latency (<1 ms) and density (over 100+ devices on a square meter). These are all key specs to enable a more human (visual), a more thing driven (density) and a more AI driven (latency) next generation application for enterprises, all very hard to do on current 4G / 4G LTE standards.

    It’s an Android show - Apple was MIA – not surprisingly – missing in action. Every handset I touched was Android. Google was out in force to show AR Core, Android Go, Flutter and more. While last year It was the year of Amazon’s Alexa, the Google Assistant was everywhere at MWC. No surprise, the dominant OS makes its assistant ubiquitous. Just bad luck for Google to have a prominent out door spot during the coldest week of Winter in Barcelona.

    New Smartphone possibilities– The lower entry points around 60-80$ for a handset have repercussions on enterprises. From a Future of Work perspective, for internal processes, cost is not a factor to give every employee a smartphone (maybe locked down). From a value chain perspective, it means more people in the world will have smartphones, so the ability of an enterprise to build and deliver its next gen Apps for mobile platforms is even more crucial. 

    The Global Mobile Market by GSMA Holger Mueller Constellation Research
    The Global Mobile Market by GSMA

    MyPOV

    A huge conference, the true get together of the communications industry. Finally, the industry has found something to get giddy about, but with revenue only rising from 1.05T in 2107 to 1.1T (US$) in 2025 – the outlook for growth isn’t rosy for operators. Considering that GSMA estimates the number of mobile subscribers rising during that timeframe by almost 1B to 5.9B, it means … lower prices for most users. That’s good news for enterprises, again for both outside of the enterprise value chain and inside of the enterprise intra-enterprise processes.

    On the concern side, it will take some time for 5G to come along, starting with legislative bodies approving the spectrums and auctioning them off. Little concerns of that happening smoothly in Asia – but e.g. the US timeplane is tight to make an auction happen in 2018. I am also not sure if many of the smaller vendors and startups got their ROI from attending the event, but that’s what each of the them has to call out.

    But overall an impressive event, the smartphone is and remains the enabling platform for next gen Apps.


    Want to learn more? On March 2nd I was on Constellation’s DisrupTV talking MWC – checkout the recording here.

    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.

    0 0

    As an industry observer, I attend probably something like 40+ user conferences a year, and from a longitudinal perspective I have been attending them since 30+ years, working for software vendors. My first industry conference, as a German native was of course... CeBIT in Hannover back in 1986...


    So a few observations based on my recent experiences...

    • It's about the product. Users take time from their busy jobs to learn more about a vendor's software, that they already use or plan to use. So product needs to get a lot of room. Yes, services matter, too - but it's the product that matters in the first place. Savvy vendors will make sure they have enough in the product pipeline for a key user conference. If there is nothing there at the user conference - not a good sign.
       
    • Have a motivational speaker that matters. Motivational speakers are great to inspire a user group. But it has to relate to the software, to their business. As great as the Cake Master maybe, that is not the motivational speaker to have at a user conference. Ok, to have one motivational speaker off topic - but it better be inspirational and the boss of the attendee can get the value already by name dropping of the speaker.
       
    • Demo software. Many attendees are expert users. Vendors need to show they are experts, too and know their product. The more hands on an executive, the better. But software needs to be shown, it's the one and powerful opportunity for a vendor to have ALL of the attendees see something. Wasting the opportunity is like setting fire to the marketing budget - for nothing. And a demo needs to be live. Too many demos that are screenshots, screencams etc. Vendors need to remember - their users are in the audience, their customers, and 1000s and 1000s of them have to use it every day. It does not look good when an attendee comes back and has to tell the colleagues that the vendor did not show live software.
       
    • Subject Expertise beats Celebrity. Yes, user conferences are also about inspiration. But a shows star, soap operate protagonist or a talk show host - is not something an enterprise software user can relate to for their work and why they spend 3-4 days and a few thousand budget dollars / euros to come to a conference. Vendors show offer subject matters, if push comes to shove from the user base. There is instant validation, trust and respect from a user to another user presenting. There is direct bonding of being in the same boat and sharing experiences from that. No celebrity can do that. Glamour effects don't last.
    • Limit the Philantrophy. It's great for vendors to give back and share a purpose beyond the software. But it should not be 50% of a keynote. It takes away from the value of the philantrophy and begs for question on the purpose of the whole user conference. 
    • Users want to network. Vendors should give users a chance to network. Not just informally, but in a planned way. We are only quarters away from Facebook / LinkedIn et al waking up to the opportunity to connect the right users at the right time at the right conference. Vendors have the choice to provide the platform - with all benefits - or stand by and watch.
        
    • Party Hard but responsibly. Yes, there is customer appreciation and its important. But vendors are in charge that their attendees have fund and are safe. Limit late and early events, give attendees a chance to sleep (so they retain what's being said next day) and make the conference a safe environment.

    MyPOV 

    So what do you see out there? If you are a user or a vendor reading this - share your observations from the recent user conferences. Is the industry heading in the right - or not so right (my view) on this. And most importantly: What should happen at a user conference from your POV? Please comment. See you at the next conference, always happy to say Hi!


    0 0

    During the Mobile World Congress in Barcelona, held from 26thof February till 1st of March at the Fira. I had the chance to meet with a number of SAP executives and get some important takeaways from the briefings, worth of a blog post of media collected:


      
    Prefer to watch – here is my event video …





    Here is the 1 slide condensation (if the slide doesn’t show up, check here):



    Want to read on? Here you go (trying the Twitter thread format - let me know what you think of it):



    MyPOV

    A good point in time to check-in where SAP stands. Consumption based pricing is likely the most impactful announcement, giving CxOs better options to experiment, evaluate and operate next generation applications. The transformation of the SAP IoT portfolio, moving from templates, APIs and examples to separate products is equally positive.

    On the concern side - I was not so sure if SAP got the marketing $s back from a large booth at MWC. Apart from the Telco and Comms industry vendors - MWC is not a mainstream IT event. But certainly good to be at the party for SAP.

    Overall good to catch up with SAP in many of its technology offerings. Sapphire looms large - only 3 monhts till the gathering in the Florida swamps.


    And more on SAP:
    • Market Move - SAP acquires Callidus - More Sales Effectiveness in the Back Office of the Front Office - read here
    • News Analysis - SAP HCM On-Premise Option for SAP S/4HANA - or is this S/4HCM? - read here
    • News Analysis - Microsoft and SAP join forces to give customers a trusted path to digital transformation in the cloud - read here
    • Event Report - SAP Hybris Live 2017 Barcelona - YaaS morphs and more agility ahead - read here
    • News Analyses Roundup - SAP's September Tech Announcements - SAP doubles down on technology - read here
    • Event Report - SAP SuccessFactors SuccessConnect - New Leadership - Old Challenges - read here
    • Summer 2017 News Analysis - SAP Leonardo event July 2017 - read here
    • Event Report - SAP Sapphire 2017 - All in on Leonardo, but wait there is more... read here
    • News Analysis - SAP reshuffles Executive Board - sets up for next 5 years - read here
    • Event Report - SAP Ariba Live - The quest to make Procurement awesome - read here
    • Event Report - SAP Capital Markets and S/4HANA Update - Good Plan - Execution matters in 2017 - read here
    • News Analysis -SAP Introduces Jump-Start Enablement Program for SAP Leonardo IoT Portfolio >> Bundling and Simplification matter for IoT - read here
    • Event Report - Event Report - SAP TechEd Barcelona - Analytics, ML, PaaS and HANA 2  - read here
    • News Analysis - SAP to unveil HANA 2 - New platform vs a fork's tine - read here
    • News Analysis - Microsoft announces SAP's choice of Azure to help enterprises transform HR - The SaaS land grab is on - read here
    • Event Report - SAP / Trenitalia Digital Summit - SAP is serious about IoT - read here
    • First Take - SAP BW/4HANA - Data Gravity and Cloud win - read here
    • Event Report - SAP SuccessFactors SConnect - Push on all fronts - read here
    • Event Report - SAP Insider Vienna - HCP, BI and SuccessFactors are the takeaways - read here
    • Event Report - SAP Sapphire 2016 - Top 3 Positives & Concerns: SAP changes - probably for the better - read here
    • First Take - SAP Sapphire Day #2 Keynote - read here
    • News Analysis - SAP and Microsoft usher in new era of partnership to accelerate digital transformation in the cloud - read here
    • First Take -  SAP Sapphire Bill McDermott Day #1 Keynote - read here
    • Event Preview - SAP Sapphire 2016 - What to expect and look for - read here
    • News Analysis - Apple & SAP Partner to Revolutionize Work on iPhone & iPad - read here
    • Progress Report - SAP SuccessFactors makes good progress - now needs appeal beyond SAP - read here
    • News Analysis - SAP HANA Vora now available... - A key milestone for SAP - read here
    • Event Report - SAP Ariba Live - Make Procurement Cool Again - read here
    • News Analysis - SAP SuccessFactors innovates in Performance Management with continuous feedback powered by 1 to 1s  - read here
    • Event Report - SAP SuccessFactors SuccessConnect - Good Progress sprinkled with innovative ideas and challenging the status quo - read here
    • News Analysis - WorkForce Software Announces Global Reseller Agreement with SAP - read here
    • First Take - SAP SuccessFactors SuccessConnect - Day #1 Keynote Top 3 Takeaways - read here
    • News Analysis - SAP SuccessFactors introduces Next Generation of HCM software - read here
    • News Analysis - SAP delivers next release of SAP HANA - SPS 10 - Ready for BigData and IoT - read here
    • Event Report - SAP Sapphire - Top 3 Positives and Concerns - read here
    • First Take - Bernd Leukert and Steve Singh Day #2 Keynote - read here
    • News Analysis - SAP and IBM join forces ... read here
    • First Take - SAP Sapphire Bill McDermott Day #1 Keynote - read here
    • In Depth - S/4HANA qualities as presented by Plattner - play for play - read here
    • First Take - SAP Cloud for Planning - the next spreadsheet killer is off to a good start - read here
    • Progress Report - SAP HCM makes progress and consolidates - a lot of moving parts - read here
    • First Take - SAP launches S/4HANA - The good, the challenge and the concern - read here
    • First Take - SAP's IoT strategy becomes clearer - read here
    • SAP appoints a CTO - some musings - read here
    • Event Report - SAP's SAPtd - (Finally) more talk on PaaS, good progress and aligning with IBM and Oracle - read here
    • News Analysis - SAP and IBM partner for cloud success - good news - read here
    • Market Move - SAP strikes again - this time it is Concur and the spend into spend management - read here
    • Event Report - SAP SuccessFactors picks up speed - but there remains work to be done - read here
    • First Take - SAP SuccessFactors SuccessConnect - Top 3 Takeaways Day 1 Keynote - read here.
    • Event Report - Sapphire - SAP finds its (unique) path to cloud - read here
    • What I would like SAP to address this Sapphire - read here
    • News Analysis - SAP becomes more about applications - again - read here
    • Market Move - SAP acquires Fieldglass - off to the contingent workforce - early move or reaction? Read here.
    • SAP's startup program keep rolling – read here.
    • Why SAP acquired KXEN? Getting serious about Analytics – read here.
    • SAP steamlines organization further – the Danes are leaving – read here.
    • Reading between the lines… SAP Q2 Earnings – cloudy with potential structural changes – read here.
    • SAP wants to be a technology company, really – read here
    • Why SAP acquired hybris software – read here.
    • SAP gets serious about the cloud – organizationally – read here.
    • Taking stock – what SAP answered and it didn’t answer this Sapphire [2013] – read here.
    • Act III & Final Day – A tale of two conference – Sapphire & SuiteWorld13 – read here.
    • The middle day – 2 keynotes and press releases – Sapphire & SuiteWorld – read here.
    • A tale of 2 keynotes and press releases – Sapphire & SuiteWorld – read here.
    • What I would like SAP to address this Sapphire – read here.
    • Why 3rd party maintenance is key to SAP’s and Oracle’s success – read here.
    • Why SAP acquired Camillion – read here.
    • Why SAP acquired SmartOps – read here.
    • Next in your mall – SAP and Oracle? Read here

    And more about SAP technology:

    • Event Prieview - SAP TechEd 2015 - read here
    • News Analysis - SAP Unveils New Cloud Platform Services and In-Memory Innovation on Hadoop to Accelerate Digital Transformation – A key milestone for SAP read here
    • HANA Cloud Platform - Revisited - Improvements ahead and turning into a real PaaS - read here
    • News Analysis - SAP commits to CloudFoundry and OpenSource - key steps - but what is the direction? - Read here.
    • News Analysis - SAP moves Ariba Spend Visibility to HANA - Interesting first step in a long journey - read here
    • Launch Report - When BW 7.4 meets HANA it is like 2 + 2 = 5 - but is 5 enough - read here
    • Event Report - BI 2014 and HANA 2014 takeaways - it is all about HANA and Lumira - but is that enough? Read here.
    • News Analysis – SAP slices and dices into more Cloud, and of course more HANA – read here.
    • SAP gets serious about open source and courts developers – about time – read here.
    • My top 3 takeaways from the SAP TechEd keynote – read here.
    • SAP discovers elasticity for HANA – kind of – read here.
    • Can HANA Cloud be elastic? Tough – read here.
    • SAP’s Cloud plans get more cloudy – read here.
    • HANA Enterprise Cloud helps SAP discover the cloud (benefits) – read here
    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.





    0 0

    We had the opportunity to attend SAP Ariba's user conference in Ariba Live, held in Las Vegas at Ceasar's Palace from March 5th till 8th 2018. The conference saw record attendance, it had to move from the Cosmopolitan.

    Don't want to read - but prefer to watch - here is a short video (if it does not show up - please check here)


    And here is the 1 Slide summary from Slideshare:


    Prefer to read - here is my 5 Tweet event sequence on Twitter:




    MyPOV



    A good event for Ariba. Progress on product, a new UX is always positive. Short on new announcements, capabilties - but that's the usual 'lull' with an executive transition. Padgett seems to get started and the next quarters will be important, next year's Ariba Live will be the full record card.

    On the concern side, SAP Ariba did not talk and show as much AI / ML and Blockchain that it talked about in 2017. Though the contract text analysis in the partnership with IBM has been delivered, it is not the broad uptake the technology needs in Procurement. Did anybody say software agents?

    But for now, a good event. The mix or more soft / feel good topics vs. product and customer news is new - and I am very curious to talk more to customers, prospects and partners to see how it was accepted. Stay tuned. 


    And more on SAP:
    • Event Takeaways - SAP at MWC 2018 - read here
    • Market Move - SAP acquires Callidus - More Sales Effectiveness in the Back Office of the Front Office - read here
    • News Analysis - SAP HCM On-Premise Option for SAP S/4HANA - or is this S/4HCM? - read here
    • News Analysis - Microsoft and SAP join forces to give customers a trusted path to digital transformation in the cloud - read here
    • Event Report - SAP Hybris Live 2017 Barcelona - YaaS morphs and more agility ahead - read here
    • News Analyses Roundup - SAP's September Tech Announcements - SAP doubles down on technology - read here
    • Event Report - SAP SuccessFactors SuccessConnect - New Leadership - Old Challenges - read here
    • Summer 2017 News Analysis - SAP Leonardo event July 2017 - read here
    • Event Report - SAP Sapphire 2017 - All in on Leonardo, but wait there is more... read here
    • News Analysis - SAP reshuffles Executive Board - sets up for next 5 years - read here
    • Event Report - SAP Ariba Live - The quest to make Procurement awesome - read here
    • Event Report - SAP Capital Markets and S/4HANA Update - Good Plan - Execution matters in 2017 - read here
    • News Analysis -SAP Introduces Jump-Start Enablement Program for SAP Leonardo IoT Portfolio >> Bundling and Simplification matter for IoT - read here
    • Event Report - Event Report - SAP TechEd Barcelona - Analytics, ML, PaaS and HANA 2  - read here
    • News Analysis - SAP to unveil HANA 2 - New platform vs a fork's tine - read here
    • News Analysis - Microsoft announces SAP's choice of Azure to help enterprises transform HR - The SaaS land grab is on - read here
    • Event Report - SAP / Trenitalia Digital Summit - SAP is serious about IoT - read here
    • First Take - SAP BW/4HANA - Data Gravity and Cloud win - read here
    • Event Report - SAP SuccessFactors SConnect - Push on all fronts - read here
    • Event Report - SAP Insider Vienna - HCP, BI and SuccessFactors are the takeaways - read here
    • Event Report - SAP Sapphire 2016 - Top 3 Positives & Concerns: SAP changes - probably for the better - read here
    • First Take - SAP Sapphire Day #2 Keynote - read here
    • News Analysis - SAP and Microsoft usher in new era of partnership to accelerate digital transformation in the cloud - read here
    • First Take -  SAP Sapphire Bill McDermott Day #1 Keynote - read here
    • Event Preview - SAP Sapphire 2016 - What to expect and look for - read here
    • News Analysis - Apple & SAP Partner to Revolutionize Work on iPhone & iPad - read here
    • Progress Report - SAP SuccessFactors makes good progress - now needs appeal beyond SAP - read here
    • News Analysis - SAP HANA Vora now available... - A key milestone for SAP - read here
    • Event Report - SAP Ariba Live - Make Procurement Cool Again - read here
    • News Analysis - SAP SuccessFactors innovates in Performance Management with continuous feedback powered by 1 to 1s  - read here
    • Event Report - SAP SuccessFactors SuccessConnect - Good Progress sprinkled with innovative ideas and challenging the status quo - read here
    • News Analysis - WorkForce Software Announces Global Reseller Agreement with SAP - read here
    • First Take - SAP SuccessFactors SuccessConnect - Day #1 Keynote Top 3 Takeaways - read here
    • News Analysis - SAP SuccessFactors introduces Next Generation of HCM software - read here
    • News Analysis - SAP delivers next release of SAP HANA - SPS 10 - Ready for BigData and IoT - read here
    • Event Report - SAP Sapphire - Top 3 Positives and Concerns - read here
    • First Take - Bernd Leukert and Steve Singh Day #2 Keynote - read here
    • News Analysis - SAP and IBM join forces ... read here
    • First Take - SAP Sapphire Bill McDermott Day #1 Keynote - read here
    • In Depth - S/4HANA qualities as presented by Plattner - play for play - read here
    • First Take - SAP Cloud for Planning - the next spreadsheet killer is off to a good start - read here
    • Progress Report - SAP HCM makes progress and consolidates - a lot of moving parts - read here
    • First Take - SAP launches S/4HANA - The good, the challenge and the concern - read here
    • First Take - SAP's IoT strategy becomes clearer - read here
    • SAP appoints a CTO - some musings - read here
    • Event Report - SAP's SAPtd - (Finally) more talk on PaaS, good progress and aligning with IBM and Oracle - read here
    • News Analysis - SAP and IBM partner for cloud success - good news - read here
    • Market Move - SAP strikes again - this time it is Concur and the spend into spend management - read here
    • Event Report - SAP SuccessFactors picks up speed - but there remains work to be done - read here
    • First Take - SAP SuccessFactors SuccessConnect - Top 3 Takeaways Day 1 Keynote - read here.
    • Event Report - Sapphire - SAP finds its (unique) path to cloud - read here
    • What I would like SAP to address this Sapphire - read here
    • News Analysis - SAP becomes more about applications - again - read here
    • Market Move - SAP acquires Fieldglass - off to the contingent workforce - early move or reaction? Read here.
    • SAP's startup program keep rolling – read here.
    • Why SAP acquired KXEN? Getting serious about Analytics – read here.
    • SAP steamlines organization further – the Danes are leaving – read here.
    • Reading between the lines… SAP Q2 Earnings – cloudy with potential structural changes – read here.
    • SAP wants to be a technology company, really – read here
    • Why SAP acquired hybris software – read here.
    • SAP gets serious about the cloud – organizationally – read here.
    • Taking stock – what SAP answered and it didn’t answer this Sapphire [2013] – read here.
    • Act III & Final Day – A tale of two conference – Sapphire & SuiteWorld13 – read here.
    • The middle day – 2 keynotes and press releases – Sapphire & SuiteWorld – read here.
    • A tale of 2 keynotes and press releases – Sapphire & SuiteWorld – read here.
    • What I would like SAP to address this Sapphire – read here.
    • Why 3rd party maintenance is key to SAP’s and Oracle’s success – read here.
    • Why SAP acquired Camillion – read here.
    • Why SAP acquired SmartOps – read here.
    • Next in your mall – SAP and Oracle? Read here

    And more about SAP technology:


    • Event Prieview - SAP TechEd 2015 - read here
    • News Analysis - SAP Unveils New Cloud Platform Services and In-Memory Innovation on Hadoop to Accelerate Digital Transformation – A key milestone for SAP read here
    • HANA Cloud Platform - Revisited - Improvements ahead and turning into a real PaaS - read here
    • News Analysis - SAP commits to CloudFoundry and OpenSource - key steps - but what is the direction? - Read here.
    • News Analysis - SAP moves Ariba Spend Visibility to HANA - Interesting first step in a long journey - read here
    • Launch Report - When BW 7.4 meets HANA it is like 2 + 2 = 5 - but is 5 enough - read here
    • Event Report - BI 2014 and HANA 2014 takeaways - it is all about HANA and Lumira - but is that enough? Read here.
    • News Analysis – SAP slices and dices into more Cloud, and of course more HANA – read here.
    • SAP gets serious about open source and courts developers – about time – read here.
    • My top 3 takeaways from the SAP TechEd keynote – read here.
    • SAP discovers elasticity for HANA – kind of – read here.
    • Can HANA Cloud be elastic? Tough – read here.
    • SAP’s Cloud plans get more cloudy – read here.
    • HANA Enterprise Cloud helps SAP discover the cloud (benefits) – read here
    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.


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    Ultimate Software had their yearly user conference, UltiConnect at the Wynn in Las Vegas, from March 11th till 14th 2018. The event was very well attending with over 4k+ customers and prospects, Ultimate had to find a new home for UltiConnect as the conference has outgrown the Bellagio. I wasn't able to attend, but Ultimate was so kind to rope me in remotely into keynote and analyst meeting sessions, very much appreciated.




    Take a look at the event video first (if it does not show up - please check here):



    Here is the 1 slide condensation (if the slide doesn’t show up, check here):




    Want to read on? Here you go:




    [Factuall Correction]  UltiPro Workforce Management, including both Time and Scheduling have been generally available since January, 2018.


    Overall MyPOV

    Good to see Ultimate follow up on its substantial road map promises made at Ultimate Connections 2017 and deliver product across the announced areas. Equally good to see more application of Xander in 'natural' AI application areas as with Recruiting, elimination of bias and improving Performance Management. The move into Workforce Management is a natural expansion of Ultimate footprint, welcome by Ultimate clients. It will be a few years, realisitically though, till the Ultimate Scheduling capabilities will match the leading best of breed workforce management solutions. 

    On the concern side the variety of the Ultimate platform sticks out. While all technology ensembled are proven, it looks more like a yearbook of technologies that were up and coming in the last three to four years back. While the variety does not hurt Ultimate customers at the moment, the vendor will have to strive for a more unified and harmonized platform in the not too distant future.

    But overall good to see the progress by Ultimate delivering on promises and pushing the AI yardstick further. It remains interesting that no major HCM player except fot Ultimate has named its assistant (yet) and it's unlikely the key HCM players will match or expand the scope that Ultimate offers today and announced for 2018 with Xander. A good position for Ultimate customers. Stay tuned.    

    More on Ultimate Software:
    •  Progress Report - Ultimate Software Analyst Day 2017 - Keeping the momentum - read here
    • Event Report - Ultimate Software Connections 2017 - Broadest product push (ever?)! - read here
    • Event Report - Ultimate UltiConnect - Product, Platform and Services Innovations - read here
    • First Take - First Take - Top 3 Takeaways from Ultimate’s UltiConnect Day #1 Keynote - read here
    • Event Report - Ultimate Software Connection - People first and an exciting roadmap ahead - read here
    • First Take - Ultimate Software UltiConnect Day #1 Keynote - read here
    • Event Report - Ultimate's UltiConnect - Off to a great start, but the road(map) is long - read here.
    • First Take – 3 Key Takeaways from Ultimate’s UltiConnect Conference Day 1 keynote – read here.

    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.


    0 0

    We had the opportunity to attend ADP's 25th Meeting of the Minds (MOTM) user conference, held in Orlando at the Walldorf / Hilton from March 18th till 23rd 2018.



    Take a look at the event video first (if it does not show up - please check here):



    Here is the 1 slide condensation (if the slide doesn’t show up, check here):

    Event Report - ADP Meeting of the Minds 2018 - Stay the course from Holger Mueller

    Want to read on? Here you go:









    If you want to learn more about the keynote, key tweets are collected in this Twitter Moment here.


    MyPOV

    A good event for ADP customers and prospects. ADP keeps delivering on a steady pace and creates value for its customer base. The focus on diversity and inclusion is high on people leader's agenda, so it is no surprise that ADP also focuses on this important topic. Good to see also the first TMBC assets making it to the mainstream North American customer base that ADP is targeting with its Meeting of the Minds conference.

    On the concern side,  ADP is moving at a conservative, maybe too slow speed. One year is enough time for most vendors to create integrated value from an acquisition like TMBC. And ADP announced its new payroll product, Pi, back at the HR Tech conference in fall - so an update to the MOTM attendees would have been timely. Not to mention ADP's new HR core system Lifion, that ADP advertises for talent publicly, but choose to mention in Orlando. It's always good for enterprises software vendors to be conservative and quality focused, and ADP customers certainly expect that, but vendors can't be too slow rolling out differentiating capabilities either. 

    Overall a good event, customers and ecosystem are happy with the progress. A lot of new innovation should see the light at ADP MOTM 2019, fingers crossed. Stay tuned. 


    More on ADP:
    • Event Report - ADP ReThink - Great event and a lot in the making  - read here
    • Market Move - ADP Acquires WorkMarket to Further Extend Human Capital Management to Contingent Workers [...] - The Gig Economy looms on the Future of Work- read here
    • Progress Report - ADP pushes on - 2018 will be BIG - read here
    • Event Report - ADP MOTM - Time get customers on board!? Read here
    • Event Report – ADP ReThink – Great event and great value coming for customers  - read here
    • News Analysis - ADP Acquires The Marcus Buckingham Company to Expand Talent Portfolio - read here
    • Progress Report - ADP Analyst Day 2016 - ADP has turned around Vantage HCM - read here
    • Event Report - Event Report - ADP MOTM - ADP delivers: New UI, Benchmarks, Market Place & More - read here
    • News Analysis - Workday and ADP partner to Deliver a Seamless Customer Experience for Global Payroll - read here
    • Progress Report - ADP Analyst Day - ADP executes, kills (most) ghosts from the past - read here
    • Event Report - ADP Meeting of the Minds - It’s all coming together for ADP in 2015 - product wise - read here
    • First Take - ADP Meeting of the Minds - Day #1 Keynote - read here
    • Progress Report - ADP shows great vision, delivers product innovation - now it needs adoption - read here
    • Site Visit - ADP's new innovation lab in Chelsea - read here
    • News Analysis - ADP announces Spin-Off plans for Dealer Services, sharpens ADP's focus on HCM - read here.
    • Event Report - ADP's Meeting of the Minds - ADP has made up its mind (almost) - customers not yet - read here.
    • First take - 3 Key Takeaways from ADP's Meeting of the Minds Conference Day 1 Keynote - read here.
    • ADP innovates with with verve and good timing – read here.
    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.

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    We had the opportunity to attend Oracle’s HCM World conference, held from March 20th till 22nd in Dallas. Held in the busiest week of the spring conference circuit, the conference had good analyst and influencer representation and was overall well attended (Oracle claimed 2200+). 



    Prefer to watch – here is my event video … (if the video doesn’t’ show up – check here)

    ):

    Here is the 1 slide condensation (if the slide doesn’t show up, check here):



    Want to read on? Here you go:

    Oracle keeps delivering in HCM– Since its early beginning the Oracle HCM product, has done well and is growing at an almost metronomic takt rate. New capabilities are created in the product, and Oracle delivers customer adoption of them in the following 6-12 months. Customers, partners and the overall ecosystem is now on the by-yearly announcement schedule of HCM World in Spring and OpenWorld in Fall, and in between customer adoption manifests themselves in go lives. The result is likely the most comprehensive singe platform HCM Suite in the market. 


    Oracle HCM Cloud HCM World Holger Mueller Constellation Research
    Oracle HCM Cloud Spring 2018 Release Highlights


    Good DNA in Spring 2018 Release– Along the same lines the 2018 Spring release of Oracle HCM Cloud is a rich release that pushes the boundaries. Oracle replaced and strengthened the Onboarding capabilities in the suite. Given the best practice uncertainty that at the moment plagues Performance Management, Oracle has (wisely) opted for a suite of performance management tools. People leaders can choose from four different approaches to address performance management in their enterprise. The good news is that they can even choose to use different best practices / flavors of performance management across the enterprise – slice and dice by operating company, division, people type etc. The right approach and it will be interesting to see adoption. And last but not least more AI, no conference without AI in 2018… Oracle pointed out that it always has had some form of ‘intelligence’ but no the offerings are serious and it’s good to see Oracle speak of AI (vs the a tad misaligned ‘adaptive intelligence’ term of the past. 


    Oracle HCM Cloud HCM World Holger Mueller Constellation Research
    The new Oracle HCM Cloud UX paradigm


    A new UX - Having been a critic of the Oracle HCM UI for a long time, the new UX is a welcome first step in the right direction to improve this situation. Not surprisingly Oracle opts for the mobile focus of the largest user population, and for the high volume transaction. The new UX looks modern, easy to use and has some of the key inner workings a UX in 2017 should have – it’s responsive and can be used across devices and form factors as well takes an aggressive stance on defaulting, suggesting entries. At the core is a newsfeed paradigm, that users are familiar with from consumer websites. The newsfeed manages to collapse menu structures and to surface the relevant information at the right time. Not easy to get right - think of the challenges Facebook has had getting this UX right, but from what we saw about the Oracle HCM newsfeed, it's a well working first implementation in an Oracle enterprise application.  All welcome by busy enterprise users, who have to do a real job and can’t afford to be held up too long by administrative systems (like any HCM system). Next step is to check in on customer feedback, roll out plans and roadmap.


    Oracle HCM Cloud HCM World Holger Mueller Constellation Research
    Oracle has invested to get the Newsfeed right

    MyPOV

    A good HCM World for Oracle, the product keeps progressing and customers and ecosystem are positive. Customers tap more and more into the suite benefits, adding modules after originally going live on more administrative functions as ESS / MSS and Payroll. Needless from the start though, suite level benefits are tangible and create productivity for users as well as HR departments, all leading to a more positive stance towards the product, in this case Oracle HCM Cloud.

    On the concern side the event seemed smaller than last years events. Maybe the timing and the location in Dallas did not help. But in general you expect a growing attendee number. Equally in the ecosystem we saw less partner activity... it looks like Deloitte (for NA SIs) and Infosys (for the Indian SIs) seem to have capture the pool position. Next year's HCM World will be a data point on how much Oracle can activate users and prospects to come to an event like this on. For the record, happy users do not need to travel to user conferences as much, as they know what's coming and are busy implementing and using the software.

    But overall a good event for Oracle customers and prospects. Oracle HCM Cloud is probably the most complete, single platform, single code base HCM Suite out there. Stay tuned.



    More on Oracle:
    • Event Report - Oracle Open World 2017 - Top 3 Positives / Top 3 Concerns - Overall good - read here
    • News Analysis - Oracle Unveils New Programs that Transform how Customers Buy and Consume Cloud – Gloves Off - read here
    • Summer 2017 News Analysis - Oracle invests in IaaS (or at least CAPEX) - read here
    • News Analysis - Oracle empties the barrel - Revolver style (6) Cloud News Analyses - read here
    • Musings - Does Oracle and Accenture make sense - or never ever! - read here
    • Progress Report - Oracle HCM Analyst Summit 2017 - Oracle HCM stronger and stronger - read here
    • Event Report - Oracle OpenWorld - the HCM perspective - Almost no news, but wait... - read here.
    • First Take - Early Oracle OpenWorld 2016 Keynotes - read here
    • Event Preview - Oracle OpenWorld 2016 - What to expect, what to watch for ... will IaaS start Clicking? - read here
    • Market Move - Oracle acquires NetSuite - Oddly consolidation means more options for customers - read here
    • News Analysis - Oracle Unveils Suite of Breakthrough Services.. or short: Oracle Cloud Machine - read here
    • Progress Report - Oracle Cloud - More ready than ever, now needs adoption - read here
    • Event Report - Oracle Openworld 2015 - Top 3 Takeaways, Top 3 Positives & Concerns - read here
    • News Analysis - Quick Take on all 22 press releases of Oracle OpenWorld Day #1 - #3 - read here
    • First Take - Oracle OpenWorld - Day 1 Keynote - Top 3 Takeaways - read here
    • Event Preview - Oracle Openworld - watch here

    Future of Work / HCM / SaaS research:
    • Event Report - Oracle HCM World - Innovation around the Core - read here
    • Event Report - Oracle HCM World - Full Steam ahead, a Learning surprise and potential growth challenges - read here
    • First Take - Oracle HCM World Day #1 Keynote - off to a good start - read here
    • Progress Report - Oracle HCM gathers momentum - now it needs to build on that - read here
    • Oracle pushes modern HR - there is more than technology - read here. (Takeaways from the recent HCMWorld conference).
    • Why Applications Unlimited is good a good strategy for Oracle customers and Oracle - read here.

    Also worth a look for the full picture
    • Event Report - Oracle PaaS Event - 6 PaaS Services become available, many more announced - read here
    • Progress Report - Oracle Cloud makes progress - but key work remains in the cellar - read here
    • News Analysis - Oracle discovers the power of the two socket server - or: A pivot that wasn't one - TCO still rules - read here
    • Market Move - Oracle buys Datalogix - moves more into DaaS - read here
    • Event Report - Oracle Openworld - Oracle's vision and remaining work become clear - they are both big - read here
    • Constellation Research Video Takeaways of Oracle Openworld 2014 - watch here
    • Is it all coming together for Oracle in 2014? Read here
    • From the fences - Oracle AR Meeting takeaways - read here (this was the last analyst meeting in spring 2013)
    • Takeaways from Oracle CloudWorld LA - read here (this was one of the first cloud world events overall, in January 2013)

    And if you want to read more of my findings on Oracle technology - I suggest:
    • Progress Report - Good cloud progress at Oracle and a two step program - read here.
    • Oracle integrates products to create its Foundation for Cloud Applications - read here.
    • Java grows up to the enterprise - read here.
    • 1st take - Oracle in memory option for its database - very organic - read here.
    • Oracle 12c makes the database elastic - read here.
    • How the cloud can make the unlikeliest bedfellows - read here.
    • Act I - Oracle and Microsoft partner for the cloud - read here.
    • Act II - The cloud changes everything - Oracle and Salesforce.com - read here.
    • Act III - The cloud changes everything - Oracle and Netsuite with a touch of Deloitte - read here
    Want to learn more? Checkout the Storify collection below (if it doesn’t show up – check here).

    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.

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    We had the opportunity to attend IBM's Think conference held in Las Vegas, all over the MGM and Mandalay Bay, from March 19th till 22nd 2018. Happening in the busiest week of Spring conference season, I could make it only for one day, invited by the IBM Partner conference, that was happening in parallel. 



    Prefer to watch – here is my event video … (if the video doesn’t’ show up – check here)

     ):

    Here is the 1 slide condensation (if the slide doesn’t show up, check here):



    Want to read on? Here you go:

    IBM brings Partner program to 21st century – I had the opportunity to attend the PartnerWorld program events and it was good to learn that the partner program is making jolts into the 21st century, with simplifications for partners to do business with IBM, cutting down the incentive system from a triple digit to a single digit number, giving partners sandboxes to evaluate, create and sell joint offerings. To a certain point surprised this is only happening now - but better now than later or never. Talking to partners the top concerns remain channel conflict with IBM's direct sales force, while the top wish was for IBM to build up dedicated partner pre-sales capacities (in North America). Common concerns, fears and wishes from partners towards their product / platform vendor. 



    IBM Think 2018 Holger Mueller Constellation Research
    Teltsch in the Partner Keynote

    ICP picks up speed– IBM has re-positioned it’s hybrid cloud offerings, formerly BlueMix local with IBM Private Cloud (IPC), basically providing the same value proposition as before – a platform for enterprises to build their next generation applications on. Apart from the development tools, IPC has a twist on operation management and monitoring, an important aspect of a hybrid cloud. Being able to securely scale code and monitor the next generation application is important for enterprises. And it being 2018 – Kubernetes is a key aspect to make this happen, and IPC leverages Kubernetes to achieve load portability across clouds. The product team gave me a private preview demo on what is coming later in the year, and it looks promising in terms of capability and usability, especially for IBM shops, and potentially beyond. 




    IBM Think 2018 Holger Mueller Constellation Research
    Teltsch in convo with Wylie



    IBM ML comes to Swift - IBM has been closely working with Apple on Swift, pretty much since the launch of Apple's new programming language. The joint solutions are built on the platform, and given the IBM push on cognitive / Watson / ML / AI, it's key that developers on the Swift platform that are building applications in and for the IBM ecosystem can leverage IBM AI / ML services for the iOS applications. Something joint customers expected and IBM now has (finally) delivered. I had some good conversations with early adopters. 





    MyPOV

    After a one year hiatus of no conferences and events, IBM is back having a user conference. It has consolidated all the many separate conferences that IBM used to have in one single one, which is of course a major challenges for all involved... but a good change in my view. Customers could not afford to attend 4-5 conferences a year, if they were fully bought into the IBM offerings... moreover, customers had to connect the dots between the various offerings, which at times, where not synced... as each conference would plan it's product and announcement cycles around their individual conferences... Think makes a difference here, aligning messaging, and likely over time product release cycles... that makes it easier for customers and prospects get an overview at a coordinated point in time of the many IBM products, offerings and services. It was good to see the focus of the new partner management regime on making it easier and simpler for partners to do business with (or for?) IBM. Always a good true north for a partner organization.

    On the concern side IBM needs to learn how to put out a mega conference, to maximize value for attendees and return of event dollars. It has massive experience of a single property events in Las Vegas, you name it and IBM has been at the respective casino. Multiple property events in Las Vegas are hard for all vendors who have outgrown a single property, but IBM can do better connecting them. And on the product innovation side, it felt at times that announcements could have been made earlier, but were held for Think. Understandable, but a fine line to walk for any vendor. It will be good to see what IBM can create and deliver in the next 12 months, giving a better insight of the innovation power that IBM can harness.

    But for now, good to see a single event happening, aligning all messaging, product, offering and services cycles, for a first combined event, Think 2018 was a good start. Stay tuned. 


    Also - check out a Twitter Moment of IBM Think 2018 here

    More on IBM:
    • Event Report - IBM World of Watson - IBM's bets its future on Watson - read here
    • Progress Report - IBM Alliances Insights - Deep Plans, now it is execution time - read here - read here
    • News Analysis - Workday, IBM Form Strategic Partnership on the IBM Cloud - The IaaS vendor race for SaaS load is on - read here
    • News Analysis - IBM Boosts Support to OpenStack's RefStack... first serious attempt to make OpenStack interoperability real - read here
    • Event Report - IBM Interconnect - IBM innovates and partners into the hybrid cloud era - read here
    • News Analysis - IBM and VMware announce partnership to accelerate enterprise hybrid cloud adoption >> Looking promising - read here
    • Event Preview - IBM Interconnect 2016 - read here
    • Site Visit - IBM Design Studio Austin - read here
    • MarketMoves - IBM strikes 3x in Fall - Cleversafe, The Weather Company and Gravitant - read here
    • News Analysis - IBM launches Industry's First Consulting Practice Dedicated to Cognitive Business - a good move it's early times - read more
    • News Analysis - IBM plans to acquire Cleversafe to propel Object Storage into the Hybrid Cloud >> a good move. Read here
      Market Move - IBM acquires StrongLoop - nodejs comes to BlueMix - read here
    • News Analysis - IBM and ARM Collaborate to Accelerate Delivery of Internet of Things - The IBM NextGenApps Stack emerges - read here
    • Progress Report - IBM Cloud makes good progress - but needs to attract more load - read here
    • Market Move - IBM gets into private cloud (services) with Blue Box acqusition - read here
    • Event Report - IBM InterConnect - IBM makes bets for the hybrid cloud - read here
    • First Take - IBM InterConnect Day #1 Keynote - BlueMix, SoftLayer and Watson - read here
    • News Analysis - IBM had a very good year in the cloud - 2015 will be key - read here
    • Event Report - IBM Insight 2014 - Is it all coming together for IBM in 2015? Or not? 
    • First Take - Top 3 Takeaways from IBM Insight Day 1 Keynote - read here
    • IBM and SAP partner for cloud - good move - read here
    • Event Report - IBM Enterprise - A lot of value for existing customers, but can IBM attract net new customers? Read here
    • Progress Report - The Mainframe is alive and kicking - but there is more in IBM STG - read here
    • News Analysis - IBM and Intel partner to make the cloud more secure - read here
    • Progress Report - IBM BigData an Analytics have a lot of potential - time to show it - read here
    • Event Report - What a difference a year makes - and off to a good start - read here
    • First Take - 3 Key Takeaways from IBM's Impact Conference - Day 1 Keynote - read here
    • Another week and another Billion - this week it's a BlueMix Paas - read here
    • First take - IBM makes Connection - introduces the TalentSuite at IBM Connect - read here
    • IBM kicks of cloud data center race in 2014 - read here
    • First Take - IBM Software Group's Analyst Insights - read here
    • Are we witnessing one of the largest cloud moves - so far? Read here
    • Why IBM acquired Softlayer - read here
    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.

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    On March 29th Microsoft shared that the head of it’s Window team, Terry Myerson, was leaving and as a consequence the Windows team was going to be split up into two large development teams under Rajesh Jha and Scott Guthrie (see Nadella’s memo here, kudos for transparency). 



    Here is what we don’t know: Did Myerson quit, or was he compelled to leave as expectations on the Windows progress did not meet the board’s / shareholder expectations. Or did he leave knowing his team would be split and not interested in other roles, hanging in there etc. Those are missing pieces that may surface – or not – and change the analysis here.

    So why could this be a major mistake for Microsoft and its users? Here are my musings:

    Windows was finally ‘fixed’. You can’t blame Microsoft for not investing into Windows. And with Windows 10 Microsoft had finally fixed practically all the sins of the past, pulverized the skeletons in the closet all coming from the fast paced 90ies, that still had traces in the Windows source code until Windows 10. And Windows 10 has been steadily growing, even though it may have hit a slower pace or temporary backlash (see ComputerWorld here). Yes – Microsoft was no longer on track to get to 1B Windows 10 devices in 2018, but since when does that faze people… all market adoption projections need to be taken with a grain of salt. But with a Windows 7 end of life date in a few years, and when walking into any PC store – it only and always Windows 10 devices, that would have been addressed sooner then later.

    Major Platform – with no leader? According to Statcounter (see here), Windows is in a neck to neck race with Android for overall platform leadership. And that’s not a fair competition, different platforms, monetization, sales channels, purchase price and and… The real competition that is comparable is Apple’s OS X and that’s hovering well under 10%... so despite all these ‘Hello I am a Mac’ advertisements of years past, Apple’s OS X hasn’t moved up much on Windows 10. Would Apple split OS X? Don’t think so. Would anyone split responsibilities of a platform with way over 1B installs up? Everybody wants one, they look for leaders and teams to get them there… And a platform with no leader, typically has ceased to be a platform only a few quarters in. Let’s watch the next major Microsoft conference, which is Build in May. I expect some chaperoning by Nadella, and then Jha and Guthrie to merge the messages with their existing and new assets. And then watch for the cracks to appear… first small, then bigger, then visible, then obvious…

    Platform Morphing beats Platform Abandonment. You don’t split a platform, even when it is old. You renovate it (see e.g. IBM with Z/OS), you re-platform it (see Microsoft with Windows 10), you innovate (see Apple OS X) or you morph it to where it needs to be and where to evolve towards. Nadella is right that in the very long run, the PC is dead. And certainly, the cloud and the edge are showing more growth. But the industry has not come up with an alternative to the PC - yet. You can call the Chromebooks something else than a PC, but the form factor, connectivity is practically the same device. This is where Windows may have to morph, to maybe a browser based OS, and Microsoft has very much the assets (and the ambition) in play with Edge. And a micro Edge browser could very well work on the IoT edge. Wait – we have even have a perfect branding head line – Microsoft Edge for the IoT Edge – with all the good Windows DNA should that IoT edge platform need to get a little more beefier. Wait there is also Windows Server… so morph, position… even “embrace and extend” – remember that? Why no more in 2018?

    Warning – Major Brand Implosion. Searched the interwebs for a bit on Windows brand value… with no success. But it must be out there… (please let me know if you find it). What is the #1 brand associated with Microsoft – Windows, then Office. Ask anyone. Why give that up? Yes it maybe old, but so are the affluent aging populations in the 1st world – and they know Windows for their whole computing life time. It may not be the snazziest brand and may need some maintenance… but in the B+ brand area this is just destruction of brand value … again – you morph a brand, you don’t… split it, make it disappear (I know Microsoft will of course argue this, but let’s watch what happens to the Windows brand in the next 48 months). 

    What's the platform message? Microsoft tried with the Universal Windows Platform (UWP). A very attractive value proposition for developers. Yes, the mobile part fell flat, but Microsoft has successfully provided tools to run on iOS and Android, and a great testing capability with Xamarin. Developers till have to build for and on Windows devices... so what is the message to the developer community with the Windows split? At the moment I can't go to good places for that... will be interesting for Microsoft to address at Build in May in Seattle. 

    What does it mean for the future of computing? Microsoft has done remarkable footwork with the Hololense, which runs Windows 10. I called it the first 'headable' PC. Will Windows 10 slim down as a more device centric OS? What about the synergies of running the same apps in a familiar OS? More questions that don't bide well if see a fragmentation of Windows going forward.

    MyPOV

    Certainly a bold move by Nadella, probably his boldest. I am sure he has major shareholder (aka Bill Gates, Steve Ballmer) support. Both of those two have dedicated decades of their lives to make Windows what it is today. They may know something, that we don’t know, and I am happy to correct this blog… when I turn out to be wrong. I can't' imagine Balmer giving Nadella a hard time that he is not moving fast enough to split up Windows... but hey, maybe. But for now, pretty comfortable with the POV… what is yours? Please share!


    More Musings Posts

    • Musings - Time to bring back the software user conference - read here
    • Musings - Does Oracle and Accenture make sense - or never ever! - read here
    • Musings -  Happy 10th Brthday iPhone - afraid the next 10 years will be harder - read here
    • Musings - The Privacy Shield is real - what are the CxO repercussions? Read here
    • Musings - The Bots are coming to your conversation - what are the implications? - read here
    • Musings - We are entering the age of the Über Super Computer - read here
    • Musings - Retail is the breeding ground for NextGen Apps - read here
    • Musings - Time to re-invent email – for real! Read here
    • Musings - The Dilemma with Cloud Infrastructure updates - read here
    • Musings - Are we witnessing the Rise of the Enterprise Cloud? Read here
    • Musings - What are true Analytics - a Manifesto. Read here
    • Musings - Microsoft does not need one CEO - but six - read here

    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.

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    We had the opportunity to attend Globoforce's WorkHuman, the 4th edition of the user conference, held in Austin from April 2nd till 5th 2018 at the Austin Convention Center. The conference saw record attendance with 1000+ more attendees, I estimate a total of 2.5k making it to Austin. Always good to see a growing conference and vendor ecosystem, beautifully laid out showfloor (mixed usage). 



    Prefer to watch – here is my event video … (if the video doesn’t’ show up – check here)



    Here is the 1 slide condensation (if the slide doesn’t show up, check here):



    Want to read on? Here you go:

    Outstanding Speaker Lineup - Workhuman stands out on the conference circuit with an exceptional speaker lineup. The pre-conference could easily have been the full external speaker line up for any other, well funded vendor conference. And in the main conference, give a conference that has Salma Hayek, Amal Clooney and Ashley Judd ('relegated' to a panelist in a MeToo panel) in the run of 24 hours. It is by design, Globoforce wants the WorkHuman conference not to be about product, but though leadership, inspiration and purpose. 

    Globoforce WorkHuman 2018 Constellation Research Holger Mueller
    The Globoforce WorkHuman Cloud


    Globoforce launches WorkHuman Cloud - Inside all the great speaker lineup, it was a challenge to get the attention to what really mattered to any user community - the launch of a new Globoforce product, not surprisingly called the WorkHuman Cloud. It's a suite of five reward / recognition - if you want Performance management capabilities, built on a single platform. All the usual suite benefits apply - single sign-on, UI consistency (some work left), common foundation etc. An almost overdue move by Globoforce, who has been a multi module / product vendor since quite some time. Adoption is not so much of a concern, as true SaaS vendor style, the existing customers are 'on' the platform already with their existing products. 

    Globoforce WorkHuman 2018 Constellation Research Holger Mueller
    Globoforce WorkHuman Emloyee Dashboard


    Impressive Customer Stories - Workhuman stands out from the regular conferences in the sense that it gives more stage to customers than the average conference. Nothing is more powerful than having customers share how they implemented a product, and how it helped them create benefits and favorable outcomes. A lot, impressive, educational and sometimes even inspirational success stories were shared at WorkHuman, no surprises, as we know that a well implemented rewards and recognition system, can have substantial positive impact on the performance of an enterprise.  

    Globoforce WorkHuman 2018 Constellation Research Holger Mueller
    Globoforce WorkHuman My Life Events





    MyPOV


    WorkHuman stands out as a remarkably different conference. Customers and prospects of Globoforce clearly enjoy the format, and vote by increasing attendance. The success shows a lack of vendor independent, grand scheme (work human!) focus events that serve the HR community. Clearly something that user group conferences should to - but clearly are not doing. Good to see the product progress by Globoforce, who has changed and improved the user experience, and most importantly created a suite of products, the next milestone of maturation of any software vendor. 

    On the concern side, Globoforce could be a little concerned on how to top this conference in 2019. I would be. And it was remarkable, and deeply surprising, that it was hard for the audience to pay attention to the product updates during the keynote, which were ... substantial. Too much motivation and inspiration makes the product message dull, and at the end of the day, users attend user conferences to learn ... about the product. Inspirational speakers are great, but not the argument to implement, upgrade or purchase a product, that is needed to convince the rest of the enterprise to invest further into any software product.

    But for now, Globoforce has setup one of the best HR "Un-conferences" on the circuit, probably the best for a vendor. As with anything, success comes with repercussions... and I can't wait to see how WorkHuman 2019 will shape out. Stay tuned.  




    Also - check out a Twitter Moment of IBM Think 2018 here




    More on Globoforce:
    • Event Report - Globoforce Workhuman - Growth everywhere - customers, partners and product - read here
    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.

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    We had the opportunity to attend NetSuite’s user conference SuiteWorld, held from April 23rd till 26th 2018 in Las Vegas at the Sands Convention Center. Attendance with over 7k attendees, and a better partner / exhibitor mix than in 2017 shows that NetSuite is doing well under the Oracle leadership (my first take on the acquisition is here).




    Prefer to watch – here is my event video … (if the video doesn’t’ show up – check here)




    Here is the 1 slide condensation (if the slide doesn’t show up, check here):



    Want to read on? Here you go:


    NetSuite leverages Oracle. Not surprisingly, NetSuite uses Oracle on all levels possible. Starting from go to Market, branding, events, sales force, support, the platform, localization ability etc. That comes as no surprise as the stand-alone NetSuite never made a push from a global perspective… the attempt to go to English speaking countries shows the often seen, but wrong approach for Globalization, as the countries are not there where the largest opportunities are… see more below. Good to see the platform leverage – NetSuite using Oracle Cloud Infrastructure (OCI) in Germany soon, NetSuite using 12c pluggable database capabilities and even mentioning to look at Oracle Graal – are all good proof points that the Oracle technology and platform is in good shape to power NetSuite (and other SaaS vendors, if they dare).





    NetSuite unveils the Intelligent Suite. The key announcement was Goldberg unveiling the Intelligent Suite in his keynote. NetSuite has been behind in regards of AI / Machine Learning / Assistants (notably different) – so it is good to see the initiative. Who does not want their ERP software get more intelligent? But the announcement was light on details, also because the Oracle AI story is not complete (and of course NetSuite uses Oracle for this). What the benchmark customers and prospects must ask themselves is – where would the Intelligent Suite be today – had e.g. Google acquired NetSuite. That is relevant as a scenario – as the NetSuite competition can partner e.g. with Google for AI and Machine Learning… so NetSuite is off to a good, overdue start, but needs to show tangible benefits soon. The four scenarios selected are a solid start, but need more work and quick expansion… and lastly an ERP conference with n
    o virtual assistant (with a name) and a conversational demonstration is not really up to speed with the technological capabilities that are available, and customers demand from their ERP vendors in 2018,



    Oracle NetSuite SuiteWorld Holger Mueller Constellation Research


    Globalization is the Focus. Good to see NetSuite moving faster on the topic, which has been a sore spot for customers and a missed opportunity for the vendor. NetSuite is committing to Brazil, China, Germany, India, Italy and Japan -all large economies, with a need for a ERP Suite that runs in the cloud. The good news for NetSuite and prospects is, that it is not too late, but local competition and alternatives are growing quicker and quicker… so speed and urgency is off the essence, and NetSuite management showed that at SuiteWorld. Enterprises in the target / priority countries should take a thorough look at the offering, even all the Oracle backing, making a North America centric product a global product is not trivial. Also, time for NetSuite to unveil the next set of countries as well, customers need to know more than the first step of the Globalization journey.



     
    Oracle NetSuite SuiteWorld Holger Mueller Constellation Research
    Goldberg with the investment 

    Continued SuitePeople Momentum. One year ago – NetSuite unveiled SuitePeople, its inhouse, organically built HCM Suite. At SuiteWorld NetSuite shows some progress, especially on the customer traction side. Oracle owning NetSuite – contrary to some (not mine) expectations – has not hurt NetSuite HCM prospects. Leveraging the pretty successful Taleo SMB suite as a Recruiting tool makes sense for NetSuite, as long as the integration is handled well. In demos (they keynote) it was one common user experience, something that is the new gold standard for integrating products (REST, declarative UX components render in a UX familiar to the user), so that’s a good start. For the observer though, it’s another pivot, away from organically building, to leveraging a partner (now owner), Oracle. At some other time, we must see how good the Taleo Recruiting capabilities stand up towards 2018 best practices… but for a NetSuite customer, which is suite minded, some Recruiting that is good enough, is better than no Recruiting. The irony is – NetSuite was there 2013 already, when it announced a HCM partnership with … Oracle. It did not make much sense back then to use the Oracle large enterprise HCM for the NetSuite SMB customer base – but it plugged a whole at the time. Overall NetSuite needs to understand that it has to stop pivoting in HCM (this is the 6h! Before 2013, then Oracle HCM, then many startups, then TribeHR, then partnership with Ultimate, then SuitePeople, now SuitePeople and a shot of Taleo) – and build capabilities for a key enterprise function as their customer base is moving into the contractor, contingent workforce and gig economy.




    MyPOV

    Rumors of NetSuite’s demise under Oracle ownership (there were plenty) – have been largely debunked and proven as completely falseby now. To the contrary, NetSuite now has the capital and know how to take the product global, something were customers were already (190+ operating countries setup in NetSuite overall) – but the vendor was not helping them much. Good to see the focus. Equally good (and no surprise) the focus on Oracle Technology. Knowing Larry Ellison, I am sure he is enjoying having two application suites in the Oracle fold that can uptake new Oracle technology – the Cloud Suite and NetSuite. Ellison is a master at getting the competitive spirits going – all good news as long as the technology works, and the quality of the SaaS apps remains right.



    On the concern side, NetSuite may not be moving fast enough yet. It needs to move to 30, then 50 supported countries fast, to e.g. counter and lead vis a vis other large ERP vendors SMB products (starts with an S…). And while I always like when vendors go back and fix something (the Commerce offering), it does not make sense for NetSuite to play in the space, while e.g. not having a full HCM Suite, no clear CRM strategy , some holes in SCM and so on. So, NetSuite not only needs to move fast, but also smart, which the vendor is doing on most aspects, but needs to do more. For instance, NetSuite needs to announce the next 10 or better 20 target countries for its Globalization / Localization plans, so customers can plan their roll outs accordingly.  


    But overall a good event for NetSuite (and Oracle), the North American customer base is energized, partners are present and investing, so it’s execution time for NetSuite – to become more global, more complete as a Suite and leverage the Oracle technology. Stay tuned.


    Want to learn more? Checkout the Twitter Moment below (if it doesn’t show up – check here).And here is a Twitter Moment for the Day #1 Keynote and here for the analyst meeting. 

    More about NetSuite:
    • Event Report - NetSuite SuiteWorld 2017 - The Suite gets complete and an Oracle boost - read here
    • Market Move - Oracle acquires NetSuite - Oddly consolidation means more options for customers - read here
    • Event Report - NetSuite SuiteWorld - NetSuite powers on innovates on all layers - read here
    • Event Preview - NetSuite Suiteworld 2016 - read here
    • News Analysis – NetSuite speaks BeNeLux – expands into Belgium, The Netherlands and Luxembourg - read here
    • News Analyis - NetSuite announces Cloud Alliance with Microsoft - read here
    • First Take - NetSuite SuiteWorld - Zach Nelson Day #1 Keynote - read here
    • First Take - Ultimate Software UltiConnect Day #1 Keynote - read here
    • Event Report - Netsuite powers on with targeted innovation - read here
    • Why NetSuite acquired TribeHR - read here
    • Act III the cloud changes everything - Oracle and NetSuite with a touche of Deloitte - read here
    • Act III and final day - A tale of two conferences - Sapphire and SuiteWorld - read here
    • The middle day - 2 keynotes and press releases - Sapphire and SuiteWorld - read here
    • A tale of 2 keynotes and press releases - Sapphire and SuiteWorld - read here

    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.



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    We had the opportunity to attend SAP’s SuccessFactors Analyst Summit 2018, held from April 30th to May 2nd 2018 in San Francisco at the St. Regis. Attendance with over 15 analysts was good, still a good atmosphere to get a pulse on where the vendor is now, especially as it was the first analyst event under the new leadership of Tomb, and the product leadership of Willson and Harvey.




    Prefer to watch – here is my event video … (if the video doesn’t’ show up – check here - pardon the bad sound quality at times, will have to record when time allows)




    Here is the 1 slide condensation (if the slide doesn’t show up, check here):




    Want to read on? Here you go:

    SuccessFactors is on the ‘Enslin March’. Since SAP put the ‘5 sisters’ (Ariba, Concur, Fieldglass, Hybris, SuccessFactors) under the leadership of Rob Enslin, it’s clear that the long-stalled technology conversion of these five business towards the SAP technology stack was about to happen. More specifically it means the long talked, not much executed adoption of SAP HANA as the database, the adoption of SAP Cloud Platform as a PaaS, the use of SAP Analytics as reporting and Analytics platform, the usage of UX elements coming from Fiori (here the SAP Cockpit) and of course SAP Leonardo for machine learning and more. SAP customers will appreciate that change in direction, non-SAP customers using the 5 sisters may be a little more nervous, but as all is deployed in the cloud, they should not notice at all – except for improvement. Behind the ‘Enslin March’ is the expectation to be able to get more business capability being built by the ‘5 sisters’ – an objective of great priority to customers – who always want more capabilities in return for their SaaS subscriptions.



    SAP SuccessFactors Holger Mueller Constellation Research
    Enslin presents

    Focus on Mobile, with Leonardo ML and Co-Pilot. Mobile was the big headliner from SuccessConnect 2017 last year, so with some surprise it is also the big roadmap item for 2018. SAP has built a very good iOS app together with Apple, but ML wasn’t ready inside of SAP 12 months ago and SuccessFactors is now adding ML capabilities to the mobile application. More interesting is the adoption of Co-Pilot which is SAP’s chatbot platform, enabling conversation as a platform use cases. Most importantly it has support for Google’s speech recognition baked in, pretty much the clear leader in this capability, which is crucial to make this application use case work. Still it feels like SuccessFactors is working around the main issue that it has – a necessary refresh of the UX and new consistency for the browser-based UX. Many vendors try to buy time for this with mobile apps and chatbots, but a lot of users still have to go back to the browser as a platform and an all nice UX falls into shambles. SuccessFactors needs to tackle that area to keep its (power) users happy and remain competitive.




    SAP SuccessFactors Holger Mueller Constellation Research
    Tomb talks, Harvey listens

    Talent Acquisition bolstered by Onboarding and CRM. The other larger automation item from SuccessConnect was a new Onboarding and its good to see SuccessFactors delivering this capability now. Adding Candidate Relationship Management is a good extension of the Recruiting capabilities, and if done right recruiters using SuccessFactors will appreciate it. But both capabilities are built around an older Recruiting core, which needs an overhaul. And the overall Talent Suite inside of SuccessFactors needs an overhaul, maybe renovation if not replacement. At the core of Talent Management is Performance Management and SuccessFactors has done well innovating with the automation of the 1 to 1 meeting… but it needs to keep up innovating and experimenting in this area and reflect the move to Performance Management suites (which offer all ways to do Performance Management to enterprises and allow them to configure use the fitting practices to the right users and organizational units).



     
    SAP SuccessFactors Holger Mueller Constellation Research
    Wilson presents the Job Analyzer

    Compliance Investment, Permit and Visa Module. One area where SAP and now SuccessFactors has a clear leg up on all the competition is compliance… SAP offers support for 58 countries directly as part of its payroll portfolio and there 41 additional countries covered by partners (total is 99). Keeping up payroll compliant is continuous work and dealing with regulatory uncertainty that is only rising. To cope, SAP has dedicated professionals in each country, who follow the regulatory changes. Apart from payroll, it allows SAP to pop out capabilities like the Permit and Visa Module. This is very relevant capabilities for global enterprises to manage global talent and close to impossible for enterprises to manage inhouse… they use immigration lawyers and those can make mistakes as they decide on case to case basis. Much better to address in software and kudos for SAP to come out with this capability, likely as a response to its Global Mobility capabilities. The best talent somewhere in the world can’t help in country x if you can’t even get the individual to visit.


    MyPOV

    SuccessFactors is making progress, but the pace seems to be glacial. Realistically using more of SAP technology, a good decision overall, means even more ‘plumbing’ work by R&D resources vs. ‘sun deck’ work (building SaaS capabilities). But it is an investment SAP should make, with the expectation of better productivity and more functionality being shipped in a few years – latest. And SAP needs to build a lead in capabilities, as it’s the only large ERP suite vendor not having HCM integrated in a traditional way (single sign on, same schema, same application etc.) compared to its key competitors. SAP argues correctly that there are new and better ways of integrated in 2018 than there ever were (microservices, REST, APIs in general etc.) – but SuccessFactors itself is the living proof that this is hard to achieve… I am still confident to win the bet of finding more save buttons in look and feel and location than looking at SuccessFactors modules. And UX is only the iceberg. But SuccessFactors is committed and now must execute – fast. Next stop Sapphire in a few weeks.


    And more on SAP:
    • Event Report - SAP Ariba Live 2018 - Las Vegas - Sustainability and UX - read here
    • Event Takeaways - SAP at MWC 2018 - read here
    • Market Move - SAP acquires Callidus - More Sales Effectiveness in the Back Office of the Front Office - read here
    • News Analysis - SAP HCM On-Premise Option for SAP S/4HANA - or is this S/4HCM? - read here
    • News Analysis - Microsoft and SAP join forces to give customers a trusted path to digital transformation in the cloud - read here
    • Event Report - SAP Hybris Live 2017 Barcelona - YaaS morphs and more agility ahead - read here
    • News Analyses Roundup - SAP's September Tech Announcements - SAP doubles down on technology - read here
    • Event Report - SAP SuccessFactors SuccessConnect - New Leadership - Old Challenges - read here
    • Summer 2017 News Analysis - SAP Leonardo event July 2017 - read here
    • Event Report - SAP Sapphire 2017 - All in on Leonardo, but wait there is more... read here
    • News Analysis - SAP reshuffles Executive Board - sets up for next 5 years - read here
    • Event Report - SAP Ariba Live - The quest to make Procurement awesome - read here
    • Event Report - SAP Capital Markets and S/4HANA Update - Good Plan - Execution matters in 2017 - read here
    • News Analysis -SAP Introduces Jump-Start Enablement Program for SAP Leonardo IoT Portfolio >> Bundling and Simplification matter for IoT - read here
    • Event Report - Event Report - SAP TechEd Barcelona - Analytics, ML, PaaS and HANA 2  - read here
    • News Analysis - SAP to unveil HANA 2 - New platform vs a fork's tine - read here
    • News Analysis - Microsoft announces SAP's choice of Azure to help enterprises transform HR - The SaaS land grab is on - read here
    • Event Report - SAP / Trenitalia Digital Summit - SAP is serious about IoT - read here
    • First Take - SAP BW/4HANA - Data Gravity and Cloud win - read here
    • Event Report - SAP SuccessFactors SConnect - Push on all fronts - read here
    • Event Report - SAP Insider Vienna - HCP, BI and SuccessFactors are the takeaways - read here
    • Event Report - SAP Sapphire 2016 - Top 3 Positives & Concerns: SAP changes - probably for the better - read here
    • First Take - SAP Sapphire Day #2 Keynote - read here
    • News Analysis - SAP and Microsoft usher in new era of partnership to accelerate digital transformation in the cloud - read here
    • First Take -  SAP Sapphire Bill McDermott Day #1 Keynote - read here
    • Event Preview - SAP Sapphire 2016 - What to expect and look for - read here
    • News Analysis - Apple & SAP Partner to Revolutionize Work on iPhone & iPad - read here
    • Progress Report - SAP SuccessFactors makes good progress - now needs appeal beyond SAP - read here
    • News Analysis - SAP HANA Vora now available... - A key milestone for SAP - read here
    • Event Report - SAP Ariba Live - Make Procurement Cool Again - read here
    • News Analysis - SAP SuccessFactors innovates in Performance Management with continuous feedback powered by 1 to 1s  - read here
    • Event Report - SAP SuccessFactors SuccessConnect - Good Progress sprinkled with innovative ideas and challenging the status quo - read here
    • News Analysis - WorkForce Software Announces Global Reseller Agreement with SAP - read here
    • First Take - SAP SuccessFactors SuccessConnect - Day #1 Keynote Top 3 Takeaways - read here
    • News Analysis - SAP SuccessFactors introduces Next Generation of HCM software - read here
    • News Analysis - SAP delivers next release of SAP HANA - SPS 10 - Ready for BigData and IoT - read here
    • Event Report - SAP Sapphire - Top 3 Positives and Concerns - read here
    • First Take - Bernd Leukert and Steve Singh Day #2 Keynote - read here
    • News Analysis - SAP and IBM join forces ... read here
    • First Take - SAP Sapphire Bill McDermott Day #1 Keynote - read here
    • In Depth - S/4HANA qualities as presented by Plattner - play for play - read here
    • First Take - SAP Cloud for Planning - the next spreadsheet killer is off to a good start - read here
    • Progress Report - SAP HCM makes progress and consolidates - a lot of moving parts - read here
    • First Take - SAP launches S/4HANA - The good, the challenge and the concern - read here
    • First Take - SAP's IoT strategy becomes clearer - read here
    • SAP appoints a CTO - some musings - read here
    • Event Report - SAP's SAPtd - (Finally) more talk on PaaS, good progress and aligning with IBM and Oracle - read here
    • News Analysis - SAP and IBM partner for cloud success - good news - read here
    • Market Move - SAP strikes again - this time it is Concur and the spend into spend management - read here
    • Event Report - SAP SuccessFactors picks up speed - but there remains work to be done - read here
    • First Take - SAP SuccessFactors SuccessConnect - Top 3 Takeaways Day 1 Keynote - read here.
    • Event Report - Sapphire - SAP finds its (unique) path to cloud - read here
    • What I would like SAP to address this Sapphire - read here
    • News Analysis - SAP becomes more about applications - again - read here
    • Market Move - SAP acquires Fieldglass - off to the contingent workforce - early move or reaction? Read here.
    • SAP's startup program keep rolling – read here.
    • Why SAP acquired KXEN? Getting serious about Analytics – read here.
    • SAP steamlines organization further – the Danes are leaving – read here.
    • Reading between the lines… SAP Q2 Earnings – cloudy with potential structural changes – read here.
    • SAP wants to be a technology company, really – read here
    • Why SAP acquired hybris software – read here.
    • SAP gets serious about the cloud – organizationally – read here.
    • Taking stock – what SAP answered and it didn’t answer this Sapphire [2013] – read here.
    • Act III & Final Day – A tale of two conference – Sapphire & SuiteWorld13 – read here.
    • The middle day – 2 keynotes and press releases – Sapphire & SuiteWorld – read here.
    • A tale of 2 keynotes and press releases – Sapphire & SuiteWorld – read here.
    • What I would like SAP to address this Sapphire – read here.
    • Why 3rd party maintenance is key to SAP’s and Oracle’s success – read here.
    • Why SAP acquired Camillion – read here.
    • Why SAP acquired SmartOps – read here.
    • Next in your mall – SAP and Oracle? Read here

    And more about SAP technology:

    • Event Prieview - SAP TechEd 2015 - read here
    • News Analysis - SAP Unveils New Cloud Platform Services and In-Memory Innovation on Hadoop to Accelerate Digital Transformation – A key milestone for SAP read here
    • HANA Cloud Platform - Revisited - Improvements ahead and turning into a real PaaS - read here
    • News Analysis - SAP commits to CloudFoundry and OpenSource - key steps - but what is the direction? - Read here.
    • News Analysis - SAP moves Ariba Spend Visibility to HANA - Interesting first step in a long journey - read here
    • Launch Report - When BW 7.4 meets HANA it is like 2 + 2 = 5 - but is 5 enough - read here
    • Event Report - BI 2014 and HANA 2014 takeaways - it is all about HANA and Lumira - but is that enough? Read here.
    • News Analysis – SAP slices and dices into more Cloud, and of course more HANA – read here.
    • SAP gets serious about open source and courts developers – about time – read here.
    • My top 3 takeaways from the SAP TechEd keynote – read here.
    • SAP discovers elasticity for HANA – kind of – read here.
    • Can HANA Cloud be elastic? Tough – read here.
    • SAP’s Cloud plans get more cloudy – read here.
    • HANA Enterprise Cloud helps SAP discover the cloud (benefits) – read here
    Want to learn more? Checkout the Twitter Moment below (if it doesn’t show up – check here).



    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.





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    We had the opportunity to attend WorkForce Software 's Vision 2018 user conference held at the Grand Sheraton at Wild Horse Pass, South of Phoenix. The conference was well attended by customers, prospects and partners, substantial growth over 2017 in New Orleans.  

    Prefer to watch – here is my event video … (if the video doesn’t’ show up – check here - pardon the bad sound quality at times, will have to record when time allows)





    Here is the 1 slide condensation (if the slide doesn’t show up, check here):




    Want to read on - here are the key takeaways summed up in a Twitter Moment:




    MyPOV

    Good progress by WorkForce Software, that keeps growing and investing into product and infrastructure. New capabilities are key and the new Crew Management capability is an important step forward. Mort importantly even,it's the first time I have seen a modern and adequate UX from WorkForce Software, a UX that not only does the job, but is easy and intuitive to use. More to come says the vendor. 

    On the concern side, a user conference  in 2018 with no story on AI / ML, no virtual assistant and no chat integration is ... a little dated. WorkForce needs to understand the implications of these technologies and move its products forwards and towards them.

    But for now good times at  WorkForce  Software, that remains the viable alternative to the 800 pound gorilla of Workforce Management, Kronos, in its 5 focus industries. Stay tuned. 


    And more on WorkForce Software:
    • Event Report - WorkForce Vision 2017 - After restart and takeoff, time for the boosters - read here
    • News Analysis - WorkForce Software Announces Global Reseller Agreement with SAP - read here
    • Progress Report - WorkForce Software powers into more Workforce Management - but needs to watch the Fundamentals - read here


    Want to learn more? Checkout the Twitter Moment below (if it doesn’t show up – check here).



    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.


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    We had the opportunity to attend Microsoft’s developer conference Build, held from May 7th till 9th 2018 at the Seattle Convention Center in Seattle. Attendance with over 7k attendees, and a large global representation of the press colleagues makes this one of the best attended events from an influencer perspective. 



    Prefer to watch – here is my event video … (if the video doesn’t’ show up – check here):




    Here is the 1 slide condensation (if the slide doesn’t show up, check here): 

    Want to read on? Here you go:

    Big push on IoT. IoT got a lot of keynote time across Nadella and Guthrie, Microsoft is pushing big on the IoT edge, where it can deploy a subset of its capabilities, in similar way like Azure Stack. It might be even that both capabilities share similar product features. For enterprises to be able to deploy the same code – e.g. for analytics, on Azure as well as the IoT edge is an interesting product strategy and roadmap. Microsoft also supports the CNCF Event Grid project, it’s the only IaaS vendor at the moment to be able to consume and produce events. That matters as it can make Azure the preferred cloud for these events. Certainly the other IaaS players will not rest, and may well come up with the ability to product / publish events. We will have to see if this big push pays off on the next quarters. 


    Microsoft Build 2018 - Holger Mueller Constellation Research
    Nadella opens Build 2018
    AI getting ready. Microsoft has a long history investing into AI, this Build conference was the culmination of that effort. In general, the vendor has adopted neural networks now, offering a collection of 25+ machine learning services, that can be easily consumed. The race is on to make every developer a data scientist, and Microsoft has tied the competition now – both on an algorithm and ease of adoption level. On the partnership side, Microsoft confirmed the progress on project Brainwave, as well as ONNX. Both are initiatives aimed at interoperability of ML algorithms and the desire to catch up to Google. The most prominent members are AWS, Facebook and Microsoft. Good to see the progress, but adoption vs. the popular Google Tensorflow will be the real test. Interestingly, the Windows ML capability that powers Windows intelligence processes, is as well ONNX based. That’s a key step, to potentially open Windows ML / AI capabilities to ONNX build models. Microsoft also announced the availability of its FPGA infrastructure. Announced a few years ago, Microsoft reported in September 2016 (see here), at Ignite, that most of its Azure servers now have a FPGA. Not sure what took 1.5 years, but good for Microsoft to be here today. 

    Microsoft Build 2018 - Holger Mueller Constellation Research
    Nadella and the two Microsoft platforms: Azure and Microsoft 365

    Windows with Innovation. The 2018 edition of Build marked the first time that Microsoft did not have a Windows keynote at Build. I have previously voiced my concern on the way how Microsoft split up Windows (see here), the job at Build for the most Windows messaging was with Microsoft veteran Joe Belfiore in the Tuesday keynote. And Microsoft has done a lot in Windows, especially in the April Update. The underlying magic sauce remains the Microsoft Graph, the ephemeral graph of users, their devices, and their digital assets. It was good to see the Graph in action as part of the developer demo. The new Timeline feature is an interesting innovation and making Windows a human operating system. Humans don’t think in file and folder structures, but in time, so being able to get back to a document a user created last week – by the time and not by the folder is a key step to make the working with Windows more human. The same principles apply to the new Sets capabilities, which bring together browser assets as well as Win32 assets – all neatly in tabs next to each other. It’s a key step to make Windows more of a workspace – than a collection of apps and files. Both Sets and Timeline are a key innovation with integrative DNA, bringing capabilities together that previously had to be take care of manually, through navigation by the Windows user – a change for the better. Lastly all these capabilities need intelligence, and Microsoft added Windows ML, the ability to run ONNX models. That’s a nice compatibility move for the overall Microsoft AI / ML strategy – and gives ML developers an instant, huge install base. Smart move.

     
    Microsoft Build 2018 - Holger Mueller Constellation Research
    Belfiore opens the Day #2 Keynote


    Azure with Innovation. Azure captured the post Nadella keynote spot, that Scott Guthrie executed in his usual reliable fashion. Kudos to Guthrie with the best keynote punchline at Build (“Let me add value” – when holding a microphone). Apart from more data centers, location and the above-mentioned Event Grid (that runs on the Azure Service Fabric) the key attraction for enterprises in Azure remain Cosmos DB. Debuted last year, on the assets of the former DocumentDB, Cosmos DB is what powers the Microsoft Graph (my stipulation, never confirmed by Microsoft to my knowledge) and as such is a super powerful, distributed database, that runs in pretty much all Azure data centers. The synergies of Microsoft opening datacenters for Office, that requires Graph, that requires CosmosDB are at full work. If a CxO decides to build on CosmosDB it’s highly likely it will be, in the latest version, in all Azure data centers. Adding the 5 9s to read and write reliability is an amazing SLA for next gen applications. 


     
    Microsoft Build 2018 - Holger Mueller Constellation Research
    Guthrie adds value (joke) w Hanselmann


    Visual Studio gets more team support. Always good to see Microsoft’s continued innovation in Visual Studio, it’s Microsoft’s premier IDE… and a key reason why developers attend Azure. More team and group support are coming, as well as more comprehensive DevOps support. All good progress coupled with former investments in Xamarin and more. The main concern remains the lack of a PaaS offering from Microsoft, I asked Guthrie if that is coming, and it doesn’t seem to be in the plans for the next 12 months. And with that Microsoft misses the opportunity to be the partner of the CIO / CTO who needs to build and deliver a next gen application – from the requirements collection all the way to device management. Microsoft has many of the required pieces, but the need to get stitched together on a project level – something which is additional, and if done incorrectly, risky work. CxOs want that from a vendor, not to be a task for their development teams.


    Microsoft Build 2018 - Holger Mueller Constellation Research
    Visual Studio Dashboard - can a developer portal look so good?


    MyPOV

    Another good Build conference for Microsoft, with almost too many announcements and progress across the board. The biggest impact is likely the AI push, that (finally) has moved to the new gold standard, neural networks (not just in pockets, but across the board). Good to see the FPGA feature getting delivered, but when compared to the hardware innovation of Google, it is slow progress, maybe even too slow delivery here. Between the announcement and delivery of the FPGA capability of Microsoft, Google has been comfortable to announce TPU 3.0 in the same week, an 8x improvement over the TPU 2.0 pods. Microsoft needs to move faster here, as next to data gravity, we are seeing a new gravity emerge, the one of the custom ML hardware, that is faster and cheaper than the competition to create and operate neural networks, powered by deep learning networks (DLN). Microsoft is not alone in the dilemma, its Seattle neighbor AWS has the same challenge here (a likely driver for Project Brainwave in in my POV. The cost of crating and running AI / ML is a key consideration of future next gen App deployments. Finishing the concern section, Microsoft, as the top three cloud vendor with the deepest enterprise roots and access, needs a better PaaS strategy to attract enterprises and their next generation application load. A partnership with CloudFoundry is not enough. An end to end PaaS suite that takes advantage of all the fast growing capabilities of Azure, AI, ML and more is what enterprises want and expect from Microsoft.

    It’s too early to say what will happen with the new Windows setup, I learnt positive aspects of the move, but my concerns remain intact at this early point after the announcement, future will tell. What is certainly true is that the elimination of Windows from a nominal platform perspective makes the overall Microsoft platform message simpler. It's now Azure and Microsoft 365 (Windows part of the latter). Compared to e.g. 5 years ago - where it was Windows, Azure and Office.

    On the bright side, the Azure service fabric, the push on the IoT side, the edge capabilities, Azure Stack, Cosmos DB are all valid differentiators for Microsoft and CxOs are paying attention to them. And the direction where Windows is heading, also based on a private conversation with Belfiore, towards a more human Windows, that brings together work artefacts in a better way, are all positive takeaways and differentiator. Now let’s see what happens in the next months of 2018… stay tuned.


    More on Microsoft:

    • Musings - Why splitting Windows is Nadella's first major mistake - read here
    • Progress Report - Microsoft wants to enable the digital feedback loop with its Biz Apps and more - read here
    • News Analysis - Microsoft and SAP join forces to give customers a trusted path to digital transformation in the cloud - read here
    • Top Event Questions [Anwered] - Microsoft Ignite and Envision 2017 - read here
    • Event Report - Microsoft Ignite / Envision 2017 - Broad push - few highlights - read here
    • Event Report - July 2017 Microsoft London AI Event - read here
    • News Analysis - Microsoft to deliver Microsoft Cloud from datacenters in Africa - Azure learns Afrikaans to Zulu (and 9 more) - read here
    • Event Report - Microsoft Build 2017 - Good Housekeeping, laying foundation, deliver on vision - read here
    • Down Report – Power failure takes Azure services down - 3 Cloud Load Toads - read here
    • Event Report - Microsoft Connect - No April's Fools - Linux, Google and more  - read here
    • First Take - Microsoft discovers teams - launches Microsoft Teams - read here
    • News Analysis - Microsoft announces SAP's choice of Azure to help enterprises transform HR  - The SaaS land grab is on  - read here
    • First Take - Microsoft Ignite - AI, Adobe and FPGA [From the Fences] - read here
    • News Analysis - GE and Microsoft partner to bring Predix to Azure - Multi-Cloud becomes tangible for IoT - read here
    • Market Move - Microsoft acquired Linked - Tons of synergies, start with Cortana, maybe too many - read here
    • News Analysis - Microsoft opens Windows Holographic to partners for a new era of mixed reality - read here
    • News Analysis - SAP and Microsoft usher in new era of partnership to accelerate digital transformation in the cloud - read here
    • Musings - Will Microsoft's Hololens transform the Future of Work? Read here
    • Event Report - Microsoft Build 2016 - A platform vision and plenty of tools for next generation applications - read here
    • First Take - Microsoft Build 2016 - Day 1 Keynote Takeaways - read here
    • Event Preview - Microsoft Build 2016 - Top 3 Things to watch for developers, managers and execs...  read here
    • News Analysis - Microsoft - New Hybrid Offerings Deliver Bottomless Capacity for Today's Data Explosion - read here
    • News Analysis - Welcoming the Xamarin team to Microsoft - read here
    • News Analysis - Microsoft announcements at Convergence Barcelona - Office365. Dynamics CRM and Power Apps 
    • News Analysis - Microsoft expands Azure Data Lake to unleash big data productivity - Good move - time to catch up - read here
    • News Analysis - Microsoft and Salesforce Strengthen Strategic Partnership at Dreamforce 2015 - Good for joint customers - read here
    • News Analyis - NetSuite announced Cloud Alliance with Microsoft - read here
    • Event Report - Microsoft Build - Microsoft really wants to make developers' lives easier - read here
    • First Hand with Microsoft Hololens - read here
    • Event Report - Microsoft TechEd - Top 3 Enterprise takeaways - read here
    • First Take - Microsoft discovers data ambience and delivers an organic approach to in memory database - read here
    • Event Report - Microsoft Build - Azure grows and blossoms - enough for enterprises (yet)? Read here.
    • Event Report - Microsoft Build Day 1 Keynote - Top Enterprise Takeaways - read here.
    • Microsoft gets even more serious about devices - acquire Nokia - read here.
    • Microsoft does not need one new CEO - but six - read here.
    • Microsoft makes the cloud a platform play - Or: Azure and her 7 friends - read here.
    • How the Cloud can make the unlikeliest bedfellows - read here.
    • How hard is multi-channel CRM in 2013? - Read here.
    • How hard is it to install Office 365? Or: The harsh reality of customer support - read here.
    Want to learn more? Checkout the Twitter Moment below (if it doesn’t show up – check here). A Twitter Moment for the Day #2 keynote is here.

    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.



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    This morning Informatica hit the wires with a press release about its major release, Spring 2018, fittingly timed with Informatica World, being held in Las Vegas from May 21st till 23rd in Las Vegas at the Sands Convention Center. 


    The press release can be found here - so let's dissect it in my customary style:
    Redwood City, Calif., May 22, 2018 – Informatica®, the enterprise cloud data management leader, today announced the general availability of the Informatica 2018 Spring release during the 18th annual Informatica World® conference. This release of Informatica’s hybrid data management solutions delivers innovative advances across all its core components, leveraging AI powered by the CLAIRE™ engine, to enable employees at every level to unleash the power of data.
    MyPOV – Good summary on what is important for customers at the moment, hybrid data and integration capabilities. As all vendors Informatica talks AI with CLAIRE, but will have to show the value of its offering, starting at the conference to convince CxOs.


    The Spring 2018 release enables increased productivity by helping organizations manage the challenges and take advantage of the opportunities provided by multi-cloud and hybrid environments, new use cases, user types, data challenges, and compliance requirements.

    MyPOV – Summary paragraph, but gets to the other key aspect – (public) cloud and hybrid environment support. New user types are also important, and in the week that GDPR regulation goes live, compliance gets a lot of attention.


    The Informatica 2018 Spring release includes:
    Big Data for Integration Platform as a Service (iPaaS)
    • The industry’s first big data management cloud solution for iPaaS increases productivity and agility, accelerates self-service analytics, and empowers data engineers, data analysts, and data scientists to automate and fast-track data management work.
    MyPOV – BigData is the first of the three drivers to infinite computing (the others are cheap cloud compute and deep neural networks (DLN). And BigData needs data movement and many working projects fail due to the fickle nature of the underlying open source platform as well as the shortage in experienced skills to build, extend and operate BigData solutions. Good to see a packaged offering.


    Cloud Application Integration and Intelligent APIs
    • New capabilities for Informatica’s iPaaS – Informatica Intelligent Cloud Services℠ (IICS) – simplify multi-cloud and hybrid integration with API management and near real-time application integration.


    MyPOV – The traditional DNA off Informatica that is moving to the public cloud, is moving from batch to real time. Real time, via APIs is crucial for many next generation applications that enterprises are building next generation applications for. And cheap compute in the cloud is taking out the human in tedious and repetitive integration work,


    Enterprise Data Catalog with Intelligent Metadata APIs and Enhanced AI Algorithms
    • New capabilities for Informatica Enterprise Data Catalog simplify democratization of data and provide faster, more relevant data discovery for self-service analytics.

    MyPOV – Another offering that is from sometime ago, but still relevant for enterprises. Though in my view it needs a rebranding, the days of the venerable data catalogue are gone in the self-discovering, self-exploring and self-integrating era of microservices. That era needs platforms and Informatica is working hard to become a partner for these.



    Intelligent, Automated Enterprise Data Governance Powered by AI
    • The integration of Axon™ Data Governance with Informatica Data Quality, Enterprise Data Catalog and Secure@Source® powers a new, comprehensive enterprise data governance solution that fuels strategic business initiatives, drives privacy and protection, and supports regulatory compliance efforts.


    MyPOV – Data Governance remains important, especially given the recent data breach news… but governance has to happen on a day to day, and in the era of the cloud, minute by minute basis. Not sure how well Axon can perform here, but it needs to very automated, ideally almost human free in the operational aspects, so it really empowers an enterprise and does not suffocate if with compliance and admin needs.



    AI-driven Data Privacy and Protection
    • Informatica’s comprehensive data privacy and protection solution brings enhanced support for privacy and compliance initiatives across the enterprise.


    MyPOV – A very thing paragraph, makes the analyst wonder why…. Will have to learn more at the conference.

    [..]

    Tweet this: News: @Informatica announces 2018 Spring release general availability @infaworld http://infa.media/pr180522b #INFA18

    MyPOV – A new best practice in the era of social media and news amplification – good to see Informatica practicing it.
    The Future of Integration
    Source: Holger Mueller, Constellation Research 

    Overall MyPOV


    Informatica is pushing its product suite further in all directions. It will be interesting to follow the keynote and see the progress first hand on the show floor. And Informatica has no alternative than to push onwards, as it sits in the center of all key platforms challenges enterprises have when the move their application portfolio to the cloud and build a mesh of traditional and next generation applications, that application functionality and data mesh needs a modern integration platform and Informatica is en route to create this. We are between the 2nd and 3rd phase of the evolution of integration in the above chart (between the business User Empowerment and Self Identifying stages.

    On the concern side, there are many areas that Informatica need to tackle, and resources, talent and budgets are limited. Informatica World will be a good change to check the pulse how substantial these offerings are from a functional richness, customer adoption and partner support.

    But for now, stay tuned on more of the fundamental switch in the integration best practices and portfolio.



    More on Informatica:

    • News Analysis - Informatica Delivers the Industry's Next-generation iPaaS >> A good start for cloud based iPaaS - read here
    • News Analysis - Informatica Reinvents iPaaS with Next-generation Cloud Services Reimagined to Address Data Management Challenges - read here
    • Event Report - Informatica World 2016 - The Cloud is the new platform - read here
    • News Analysis - Informatica announces new cloud capabilities - Keep up the Salesforce ecosystem play - read here
    • Event Report - Informatica World 2015 - Product Progress and New Approaches - read here
    • News Analysis - Informatica's Sohaib Abbasi showcases Innovations for the Age of Engagement - read here
    • Future of Work - One spreadsheet at a time, Informatica Springbok - read here
    • Informatica pushes the cloud integration stakes - read here.

    Want to learn more? Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here.


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    It’s not often ERP vendors change the game on customization and extension, this press release from Unit4 deserves attention as it does exactly that.
    Let’s dissect the press release in our customary style – it can be found here:
    Unit4, a world leader in enterprise software for service organizations, announces today the release of new cloud services designed for customers and partners to easily extend its enterprise solutions with custom industry specific apps.
    MyPOV – Ok – good summary of the press release.
     

    The People Platform Extension Kit is designed to meet the specific challenges of service-based business models. As organizations modernize their business models to engage people in new ways, Unit4 is providing customers and partners with the freedom to develop differentiating front-end applications, that benefit from the critical data held in their back-office systems.
    MyPOV – The innovation here is not the extension kit, ERP vendors have done this since decades in various forms, but the focus / choice of capabilities for service heavy industries.
     

    The People Platform is the foundation for creating intelligent enterprise applications, providing services enabling Unit4 applications to become self-driving by offering access to machine learning capabilities, based on data collection and mining. The Extension Kit gives partners and customers access to the full breadth of Unit4 technology. They can construct custom tailored extensions or complete applications, benefiting from the powerful capabilities of the People Platform and intelligence in Unit4 Business World, becoming first-class citizens of the Unit4 application eco-system. Due to the loosely coupled, micro-service based architecture, partners and customers can develop using their preferred tooling and offer their solutions through any industry-standard marketplace.
     MyPOV – Investment in platforms always pays off, once they work and SaaS offerings run on them – this is another proof point, with the extension kit being based and running on the Unit4 People Platform. Making the extension seamless to the users is a key feature, as user experience should not be aware of what is vendor vs extension capability. For the business user the result of an extension has to be seamless UX integration. 

    “We’re in an age of business process uncertainty where for the first time technology can do more than what traditional business best practice demands,” said Holger Mueller, VP and Principal Analyst at Constellation Research. “We’re seeing enterprise acceleration at unprecedented rates with organizations moving faster than ever before. They can be a disruptor or be disrupted and it’s their people that can make the difference. By empowering them to purpose build services and small apps in the areas that matter, connected to their enterprise applications, they can break away from the monolithic nature of ERP. Through low-code technology like this, people in business become smarter and empowered to work more effectively, producing better value in their work.”
    MyPOV – Solid quote... ok. Might be a little biased here. The key aspect is the low code and small apps ability. It expands the number of people available to build extension, a key aspect as often SaaS / ERP software does not work well for areas of the business that will never receive Its attention or justify the cost of a consultant or even developer to make things run smoothly. The other key aspect and innovation is that this makes ERP less monolithic, meaning there is only one way to do things. Being able to create lots of small applications with the extension kit – they may have similar / duplicate capability – but work for different users, is a major break through in ERP architecture.

    “The everything as a service economy is driving business model changes around the world,” said Stephan Sieber, CEO of Unit4. “As customer demand for simple online subscription services and rapid value grows, organizations are modernizing business models to create greater efficiencies and to engage customers, employees, and business partners in new ways. Core enterprise systems are vital, but do not deliver competitive differentiation on their own. Our customers have unique strategic processes, and by opening our solution platform for simple application development irrespective of programming language or industry marketplace, they can build very specific apps that deliver rapid value and seamless user experience. Essentially this is the next generation of customization technology enabling organizations to have exactly what they want and need to be successful.”
    MyPOV – Good quote from Sieber, focusing on what matters – smooth running software, now enabled by technically savvy – but non-developer – resources in the enterprise. 

    Pricing and Availability
    The People Platform Extension Kit and pricing details will be available in Fall ’18. Customers and partners can sign up to the Early Adopter Program from June.
     MyPOV – Always good to see immediate availability – at least for early adopters already in June. 

    Overall MyPOV

    Enterprise software will never be a 100% fit for enterprise automation needs. The move to the cloud has made the category even more resistant / unable to move to the perfect fit. It’s good to see that in the more modern version of SaaS / cloud-based ERP software, vendors are starting to overcome these limitations. That requires to build on a modern platform and to expose these services, not only to technically savvy developers, but also to reasonably technology aware business users. The ability for business users to create smaller, department level or division wide applications, which can overlap, be redundant is a key step to move of the monolithic heritage of ERP. Good progress by Unit4.

    On the concern side, there can be the situation of the what Disney showed well starring Micky Mouse in the Sorcerer’s apprentice movie. In this case too many custom apps being created, performance, reliability, compliance and more issues can arise from the approach. But it’s better to try a learn than not do the move, so it will be interesting to see what Unit4 customers will be building and what overall experience will be.

    But for now, congrats to Unit4 on a major milestone of making ERP fit better to the needs of service businesses.


    More on Unit4:

    • Progress Report - Unit4 Analyst Summit - New Achitecture and Deep Verticals - read here.
    • News Analysis - Unit4 releases Wanda bot; the first true self-driving ERP user experience - read here
    • News Analysis - Unit4 announces Business World On – A modern ERP offering - read here
    • News Analysis - Unit4 announces integration with Slack - read here
    • News Analysis - Unit4 picks Microsoft Azure for ‘Self-Driving’ ERP vision - Cloud, Machine Learning, Office and PaaS are the attractors - read here
    • Progress Report - Unit4 lays out a big vision - now it needs to execute - read here
    • News Analysis - Unit4 acquires Three Rivers Systems - read here
    Find more coverage on the Constellation Research website here and checkout my magazine on Flipboard and my YouTube channel here


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    Enterprises have always been faced with competition, as competition is key mechanic of success in the free market economy. But the need for adopting and reacting to the competition and creating new creative strategies has never been as high as it is today. Digital Transformation has substantially changed the game here, forcing enterprises to move faster towards a new objective, while having less room for error – than ever before. Constellation Research has shown that in digitally transformed industries, the leaders are taking more than 70% of revenue and over 77% of profit. This means the risk of being left behind is bigger than ever before Worse, when left behind it is almost impossible to catch up… as a consequence, what matters for an enterprise leader, is how much their enterprise can accelerate as a unit. As it is impossible and unrealistic for an enterprise to catch all the successful trends that become relevant in an early phase, it is even more important that CxOs look at the speed to at which their enterprise can adopt to challenges as thrown at them from existing and new markets. 



    Financial Indices tell the story

    To understand the increasing rate of change in the markets, look at the financial indices across the world, and the they tell the story of markets moving faster. Enterprises has been falling out of financial indices at a faster rate than ever before, many of the indices seeing a complete turnaround in members since their start, usually 30+ years ago. The main reason is that many of these enterprises have been acquired, beyond that they others have just not been able to keep up with the rate of change created by the speed of market changes. In essence, these enterprises were not able to accelerate fast enough and adopt to the rate of change they were operating in.

    For example:

    - The DAX has seen 100%-member turnover in the last 30 years.

    - The DOW has seen over 52% of its members disappear since 2003.

    - The FTSE has lost 2.6x members that its number of listed enterprises (100) in 34 years.

    - The S&P 500 has seen the average age of new members joining reach 10 years.

    Enterprise Acceleration Formula

    So how do we define enterprise acceleration? We look at the two key criteria, technology, manifested in software, and people. For the sake of the blog post we look at people only here. People speed is determined by the talent that people have, their ability to learn new skills, over the speed of forgetting skills and the rate of skills being obsolete.

    For HR leaders, the variables are:
    • Hire extraordinary talent, of course with applicability for the enterprise current and future talent needs.
       
    • Understand people have to continuously learn and need modern tools to enable this.
       
    • Make sure skills do not get lost, especially the relevant, just trained ones.
       
    • Minimize the percentage of obsolete skills in the people base of the enterprise. 

    This requites a very different approach to people skills, their augmentation and conservation.


    The three key focus areas for Enterprise Acceleration

    Strategy

    Enterprises need to shift their strategy from satisfying executive, reporting and compliant needs, to a focus on helping the people leader, who has the task to achieve business result for the enterprise. These people leaders manage teams of one or two handful of employees and are chronically under supported from executives, tool and processes. Most requirements from the leadership of an enterprise coming down the chain of command neglect the situation, needs and challenges of these people leaders.

    CxOs need to analyze, what people leaders need for their and their team’s work and what they need to become more successful. This needs a change of focus from administrators and reporting needs to productivity and efficiency needs as needed by the people leaders in the current situation of the enterprise, as well as the targeted setup of the enterprise from a strategy perspective. This makes the business user focus a key success factor in the overalls strategy for implementing an enterprise acceleration strategy


    SaaS

    CxOs need to have conversations with their software providers on 5 key topics of enterprise automation side:

    1. Talent Depth Chart. The talent depth chart is crucial for enterprises to understand where its talent is. As seen in the enterprise acceleration formula, the innate talent of people is one of the key success factors for people speed. This means finding internal talent for the right job is key to identify and then to transport the talent to that next position, where the enterprise needs the people with the right skills.

    2. TransBoarding. This is the ability of company to “transport and onboard” talent around in a faster and better way than ever before. Meaning that the transferees will be trained for the next position even before they take on the new position. It also means a seamless transfer between jobs can happen with significant lower cost and friction for the employee and the people leader.

    3. 21st century learning. CxOs need to have a conversation about modernizing their learning systems to the needs of the 21st century workforce. This means that learning content has to be pervasive, can be self-created, and can be self-curated and consumed at the space of the modern workforce. Too much learning happens at the wrong time in the wrong place, and the speed of forgetting newly learnt information and capabilities is killing any speed an enterprise was planning to pick up from the training / learning in the first place.

    4. Fixed performance management. In order for enterprise to know where the good people are, it needs to know who's performing well. Unfortunately, the state of performance management in enterprises is mostly in a sour state. Fixing whatever needs to be fixed to make performance management work is crucial for the enterprise that wants and needs to accelerate.

    5. Lean recruiting. As talent of people is critical for enterprise, the need to recruit fast is crucial for the enterprise. Taking the friction from the talent acquisition process by directly enabling hiring managers to see what talent available in the market is and facilitating the conversation between manager and future candidate is a key step to accelerate on recruiting side.

    So, enterprise executives need to ask their software providers, how they can help achieve these 5 capabilities. Are any of them coming, are any on the road map? Or is this the first time the vendor hears about them?

    Technology Platform

    These are three topics for a conversation that people leaders need to have with their CIO / CTO colleague:

    1. Machine Learning. No technology will change the work life more than machine learning. An enterprise that wants to accelerate needs to have a strategy on how to leverage machine learning for its needs. HR Leaders need to understand what their enterprise wants and can do in the near future and understand the repercussions and benefits of the technology for the people leaders and their teams in the enterprise. And Machine Learning needs to run automatically on top of the enterprise data, that is ideally stored in Big Data clusters.

    2. Big Data. All planning starts with data. In a faster moving economy, enterprises no longer can afford to go on long data collection, cleanse and acquisition projects. All electronic information that it is at the disposal of the enterprise, needs to be available in Big Data clusters. This is the only way for enterprise to directly make decisions based on where data is and where it needs to move / react towards the competition in the respective markets. Establishing enterprise wide Big Data capabilities is a must have for enterprises, so they don’t lose time directly at the starting blocks when starting in enterprise acceleration needs to happen.

    3. Non-Monolithic. Traditionally enterprise software would only provide one way of doing things. That meant that when the enterprise needed different automation for different divisions, organizations or department's customization was needed. Today, a more modern approach to enterprise architecture is needed, which allows each area of the enterprise to run their own set of automation, a non-monolithic approach to enterprise software.

    MyPOV

    There is only one thing that is certain, and that is that business will never be as slow as it is today. It’s vital for enterprises to find ways to help them move faster and be able to accelerate when it matters. It is also clear that more moments will be ahead where the ability of an enterprise to accelerate are crucial. The ability to reach the speed necessary for any transformation ahead is something CxOs needs to focus on, this blog post looked specifically at the people side of enterprise acceleration, something that is near and dear to HR leaders, but ultimately really all people leaders of an enterprise.

    Looking forward to hearing back from you how the conversations with the people leaders, the CIO / CTO and the vendors are going.

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    Last Friday we had the opportunity to record the 120th episode of DisrupTV, and with we I mean usual host Vala Afshar, and yours truly stepping in for the always on the move Ray R Wang. The show focus was on the Future of Work / HCM research area, so I doubled as moderator and as guest.
    Here are the top 3 takeaways from the guests of episode #120 (it can be found here).
     

    Radical Transparency fosters Engagement with David Ossip

    Ceridian Chairman and CEO David Ossip shared the transformation journey that the vendor has undergone – from a managed payroll provider using mainframe technology to a cloud-based SaaS vendor. Here are the top 3 takeaways:

    Culture needs a Purpose. Ossip shared that culture cannot be an empty shell, needs to be tangible, needs to be lived. He shared two examples on how obviously wrong and suboptimal processes got changed, as part of a regular location visit schedule. The purpose is key to galvanize a cross-generational workforce on what ultimately matters, customer success. 

    DisrupTV Constellation Research Vala Afshar Holger Mueller Ceridian David Ossip
    David Ossip talks transformation on DisruptTV


    Engagement Surveys are key. The tool of choice to understand where an enterprise stands are engagement surveys. Ceridian runs them twice a year and shares the top results openly across the employee base. Each topic in the Top 5 gets worked on with an action plan, often a project and more to drive to closure… sharing results as they are, with no sugar coating is what 21st century employees (who provided the data in the first place) deserve.

    Radical Transparency and Honest Action are nonnegotiable. Ceridian shares the engagement scores openly across managers. It is better for people and the enterprise to understand if a manager is better an individual contributor – sooner than later. But work and improvement need to happen constantly to keep employs engaged and make the trust their leadership.


    Learning goes Micro with Carol Leaman


    Next up was Carol Leaman, CEO of Axonify, a Learning vendor that focusses on micro-learning. Carol shared her startup’s days and how she turned down a lucrative offer from Google and why (watch the recording for that).

    Learning needs to be engaging. Learning systems have way too long lived in the past, often with the same handbooks handed out to existing and new employees for multiple decades. Smartphones are the new platform to provided engaging learning experiences, with substantial successes – both from a pure learning as well as a commercial perspective.

     
    DisrupTV Constellation Research Vala Afshar Holger Mueller Axonify Carol Leaman
    Laughs all around with Carol, Vala & Holger


    Micro Learning suites all generations in the workforce. All generations in the workforce are tired to attend even more tired classroom-based trainings. Content needs to be diced and sliced based on relevance and interest. Small learning content portions need to be able to be consumed at a minute’s notice, when time and / or relevance present themselves. Micro Learning is the key approach to slice, dice and serve learning content to the workforce.

    Gamification remains a powerful motivator. While the heydays of gamification are certainly over, gamification still remains a powerful tool to motivate people to do work, including taking training course and consume training content. What makes gamification so powerful is that it works across the generational boundaries – from iGen to the Baby Boomers.
     

    CxOs need to understand Enterprise Acceleration with Holger Mueller

    Last but not least it was yours truly turn to talk about recent research, Enterprise Acceleration. Here are the key takeaways:

    Financial Indices prove Acceleration. The financial indices are a neutral measurement on how fast a public market in a country move. It is highly representative for the state of an economy since almost all large companies are publicly traded. For instance, the age of a company becoming part of the S&P 500 in 2004 was 25 years… in 2013 it was... 10 years. Indices in London, Frankfurt, Paris and Tokyo show a same picture, in distinct colors. So, enterprises need to find ways to accelerate, and that’s what Enterprise Acceleration is all about. 

    DisrupTV Constellation Research Vala Afshar Holger Mueller
    If you wonder why Vala looks sceptical - watch the show!


    Compliance, Payroll and 9 Acceleration Strategies. Before CxOs can tackle the 9 enterprise acceleration strategies (watch the show for all of them), they need to take care of the basics – being compliance and a well working payroll. These are key preparatory steps, as any enterprise transformation project stops when compliance penalties come in or people are not being paid correctly.
    Let’s highlight one of the nine strategies here, Transboarding. Created as a combination of Transferring and Onboarding it asks CxOs to pay more attention to the productivity of employees that are transferring and to use modern learning tools across the whole transfer, starting quarters before the transfer happens, and ending only quarters later.

    People Leader need to be technology savvy. Gone are the days when technology decisions affecting people were able to be delegated to the CIO and other technical roles, and excellent question from Vala. This does not mean that CHROs have to become technologists, surrounding themselves with the right team is more important than ever… and basic technology concepts like BigData and Machine Learning / AI need to be understood well enough to grasp their implication on the enterprise and / or on people.


    Curious who is next on DisrupTV every Friday at 11 AM PST? Check here.